Need advice on determining if scuffing to slab qualifies for a Mechanical error
In my last submission I have 5-6 holders that have interior scuffing that I personally feel is severe enough to warrant a free reholdering. Interior scuffing has of late become extremely prevalent and it seems something we need to be prepared to accept as the norm. However the books in question have scuffing far in excess of the norm. My discussion with customer service did not help much in determining what constitutes a level of scuffing that is excessive. She kept stating that it does not affe
@Jennifer F.
I haven't checked myself, but I've heard that 'Mechanical Error' is an option on the online form and that you don't even have to call when returning ME slabs. Could you please verify this or, at least, supply info on why ME is on the form and how to use it.