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dpiesowocki

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Posts posted by dpiesowocki

    Submit form not accepting any credit card...just checks.

    in Ask CGC

    Posted

    When this happens, there is typically a problem with a "disconnect" with the credit card processor.  Since we don't actually charge your card until the collectibles are received, the best thing to do is to put three zeros in the check text box and write on the packing slip "Call for credit card information."  You will then be contacted for the credit card information once the collectibles are received.

    I have been getting reports of posts disappearing, and posts showing up days earlier in a thread.

    in Comics General

    Posted

    Here is the latest request from the developers:

    Dave Dolnics
    2022-02-14 5:46 PM
     

    Dena,

    Here are the instructions for an end user to create a HAR file. Let us know if you have any questions.

    Note that there are some preparation steps that a user would need to do in order to capture this data properly for analysis, so if there are users that this happens to often, they should be the ones to follow these steps and try to get the HAR data while their posting issues or SSO in as another users issues occur.

     

    1. Start from an incognito window in Chrome. If you use a different browser, these steps may vary slightly.

    2. Go to 55431411_cgcfavicon.icoCGC Comic Book Collectors Chat Boards

    3. Sign in (you should be brought back to the boards, logged in)

    4. Open the browser Developer Tools by pressing F12.

    5. Go to the Network tab

    6. Press the clear button

    7. Make sure "Preserve log" is checked

    8. Make sure "Disable cache" is unchecked

    9. Use the boards until an error occurs.

    10. When an issue occurs, in the network log entries, right click an entry and select "Save all as HAR content"

    11. Save the file with a name that describe what the problem is, such as "logged in as wrong user.har"

    12. Zip the file and send it to us.

    screen shot for the steps in the Developer Tools section

    image.png

     

    Submission Form Issue

    in Ask CGC

    Posted

    This is a pretty easy fix.

     

    Please look at the bottom left of your screen.  You will see a round black circle with an A and a checkmark.  Click that checkmark and you will see a red box.  On the left there is a button entitled "Reset Settings."  Click that button.  That will fix your issue.

    Issue Submitting Card

    in CGC Trading Cards General Discussion

    Posted

    Can you see little empty round dots around each of the selection tiles?  If so, there is an easy fix for this.  It would mean that you have Accessibility Adjustments enabled.  Look at your screen at the far bottom left.  You might see an "A" in a black circle with a check mark over it.  If so, the easy fix is to click on that check mark and hit the "Reset Settings" button at the top left.  Then refresh your page.  This should remove those circles and allow you to proceed with your submission.

    How do I get CGC to take my new credit card?

    in Ask CGC

    Posted

    On 2/25/2022 at 11:56 AM, james jessup said:

    I received notice last week that my old card was on filed, I have called accounting every single day for a week, and left messages. I have also emailed. How do I get someone to take my call so they can update my info and take my new card number?

    Customer service can also take a credit card update.

    Credit card update

    in Ask CGC

    Posted

    On 2/23/2022 at 2:15 AM, Underground44 said:

    I have been trying to contact CGC for the last couple of days to pay a payment that was bounced due the use of an expired credit card. I have a new credit card and all I want to do is one simple thing; Update my payment details.

    I’m in Australia so firstly, I have to ring just after midnight because of the time zone difference, and secondly, it is expensive for me to wait on hold for a long period of time just to be disconnected. I have also tried emailing accounts twice and received no response.

    I’m at my wits end. I have one particular book that I need to pay for now, and 7 others at CCS that I will have to pay for shortly. I HAVE the money and I have a card, but if I can’t contact anyone, how can I pay?

    Just to be clear, I’m not blaming anybody. I just want to pay for my book so I can have it sent to me. Can someone from CGC please contact me! either via PM, or in chat? I am more than happy to provide my new details online. Please help me fix this.

    Thank you,

    Jamie

    Jamie, you can try emailing customer service (who can take credit card information) and let them know a good time to contact you for that information.  Use service@cgccomics.com.

    Been trying to get through to Accounting without success

    in Ask CGC Trading Cards

    Posted

     

    On 2/22/2022 at 4:38 PM, PokeManning said:

    I also have been trying to get a hold of the Accounting department for days now. Emails have been sent to the accounting email, and multiple calls have been made with no success.

    I apparently need to update my CC info, even though I just did this exact same in December. I guess they didn't save the info. Any direct contact I could go through to fix this? The generic phone number is just not working right now.

    You can also submit your credit card information through customer service at 1-877-662-6642.

    PLEASE take my Money! Errors all day on submitting..CANNOT SUBMIT

    in Ask CGC

    Posted

    On 2/8/2022 at 3:04 PM, DaWolvX said:

    Hello All,

    I am a new member and I have been trying all morning to send in a Signing Event submission...ALL...DAY...LONG, literally I have tried about 100 or so times.

    I keep getting this Error: 

    Error
    An error occurred while processing your request.

    I have followed the instruction page to the letter. I dont see a Webpage down or Ordering Down notice posted anywhere.

    I have tried using Chrome, Edge, and Firefox

    I have tried using my PC, Laptop, and Tablet.

    I have tried deleting cart, entering it all in again and again and again and again

    I have tried 'Contacting CGC' for Website Issues.

    I actually ONE TIME made it all the way to the payment screen once then it Errored out...again ;( 

    It will error on any particular screen, Submitting it will error, on the Review Stage it will error, on Shipping it will error "There was an error fetching shipping information."...so ...frustrating...getting...angry...skin changing to green ...

    I am getting exhausted, is there another way to do this? I am leaving town and would to get this out in the mail as soon as possible.

    Thanks!

    We are very sorry you are experiencing this problem and are working diligently to get it fixed ASAP.  Thank you for your patience.  Web Team.