LeMillYoon

Hi, I shipped 3 submissions together. 2 submissions were modern and 1 submission was modern - custom label. Both of the non-custom label submissions were entered into the system and I received a submission acknowledgement. However, the submission with custom labels is not in the system and was not listed on the acknowledgement even though they were shipped together. Will I receive an acknowledgement for the custom label submission separately? Thanks.

Thank you for the response. Approximately how long will it take to fix the issue? I don't mind waiting depending on how long it takes.

Currently filling out my online submission form and I am unable to add the custom label option to these two books. Image/Skybound Invincible #1 1/22 Whatnot "Virgin" Edition Image/Skybound Invincible #1 8/21 Whatnot Edition The other custom labels work for other books. Any way this can get fixed? Thanks.

What if I wanted a custom label on all of the books in the submission, but the custom labels aren't loading on a few of the books in the submission form? I would still want all of the books to have the custom label but for some reason the labels won't load on the books when I fill out the form.

When I am filling out the submission form, some books do not have the custom labels loaded. If I notate it on the packing slip that I want a certain custom label, will I still be charged for shipping and invoice fees twice since the system puts it in two separate tiers?