Air Theeravee

Believe me I've already called them told me to wait 2 weeks. It's been more than 2 week passed still nothing is being done. So I won't stop airing out my frustrations until something is being done to help solve this matter

I printed out the submission form on the 9th of AUGUST for order CSG9250995761 and placed it along with my cards and shipped it out via USPS.

Here is tracking number 9505515067443222664143

Attached below are the screenshot of the e-mail that I received from your system on the 9th of AUGUST which I printed out right away on the 9th of AUGUST.... not 21st of AUGUST!

Why would someone create a submission form after sending in the cards it doesn't make any sense!

I did all the processes correctly, the problem is in your system. This is so frustrating and I need you or someone at CGC to deal with this matter urgently!

On 9/6/2023 at 3:38 AM, NickiO CS said:

Hello @Air Theeravee, 

Thank you for contacting us. The intake process can take 10+ business days.  The recent closure for Hurricane Idalia and the closure for the Labor Day holiday have affected recent intake times. I see that your package has been scanned as received, and it should be entered into the system soon.

If you do not see the submission by the end of this week, please provide us with a description of the shipping box, and I will reach out to our receiving warehouse to see if we can get eyes on the delivery.  

Somebody please help!!!!!

On 9/14/2023 at 6:07 AM, Air Theeravee said:

I got a reply from you today via email. It seems like you don't even know what order is not showing up. These 2 orders that you mentioned are already in the system CGC9637656093 and CGC5337374944 and I don't care about those orders...

.... I'm talking about this order CSG9250995761

https://www.csgcards.com/orderform/order/00c8915c-c00d-4641-9315-1769dc17ec04/packing-slip/?fbclid=IwAR2pHOC1Hybt0hhM8i5jOkPWJD45T9tjsbrzFcmkqp82x4prycrln5FhN0M

I already posted this information for you when I started this thread. What is going on? 

Its not been charge but want to know where is it? 

I had planned on spending 1,000 per month for your business. But guess i have to rethink again due to this kind service. Its became a nightmare to deal with.

 

Here's your message that you sent below 👇

Nicki (Certified Collectibles Group)

 

Sep 13, 2023, 17:27 EDT

 

Hello Air,

 

Thank you for being so patient. I am following up on your chat board post. I have not seen any updates for your orders CGC9637656093 and CGC5337374944, so I have escalated this issue to see if I can get an ETA for these submissions. I will provide you with an update as soon as I receive a reply. .....

 

 

 

Please check this one, not the other!

August 14th, !!!!!!!!!

9505515067443222664143
 

tracking number 

Please triple check !

Please double check !

Please check !

Where is my order? Where is it? 
 

its become a night mare

https://www.csgcards.com/orderform/order/00c8915c-c00d-4641-9315-1769dc17ec04/packing-slip/?fbclid=IwAR2pHOC1Hybt0hhM8i5jOkPWJD45T9tjsbrzFcmkqp82x4prycrln5FhN0M

I meant I planned on grading 1000 cards per month...but not so sure now.

I got a reply from you today via email. It seems like you don't even know what order is not showing up. These 2 orders that you mentioned are already in the system CGC9637656093 and CGC5337374944 and I don't care about those orders...

.... I'm talking about this order CSG9250995761

https://www.csgcards.com/orderform/order/00c8915c-c00d-4641-9315-1769dc17ec04/packing-slip/?fbclid=IwAR2pHOC1Hybt0hhM8i5jOkPWJD45T9tjsbrzFcmkqp82x4prycrln5FhN0M

I already posted this information for you when I started this thread. What is going on? 

Its not been charge but want to know where is it? 

I had planned on spending 1,000 per month for your business. But guess i have to rethink again due to this kind service. Its became a nightmare to deal with.

Here's your message that you sent below 👇

Nicki (Certified Collectibles Group)

Sep 13, 2023, 17:27 EDT

Hello Air,

Thank you for being so patient. I am following up on your chat board post. I have not seen any updates for your orders CGC9637656093 and CGC5337374944, so I have escalated this issue to see if I can get an ETA for these submissions. I will provide you with an update as soon as I receive a reply. .....

I've waited til the end of last week and now it's beginning of new week still no updates. Please help find out what is going on? I sent it via USPS, it should be in a USPS shipping box if I can remember correctly. It's been too long to not show up in your system 😔

Hi my submission number CSG9250995761 that I sent in earlier in the month of August said was delivered - tracking number 9505515067443222664143 I sent it by USPS. I used your website to track and It said it was picked up on the 14th of August and stored securely in your facility but still not yet in the submission tracking tool? I had sent in 3 other submission just a day before and it was quickly in the system unlike this order number CSG9250995761. I had called your telephone on 23rd and your representative told me to give it a couple more weeks, well it’s been a couple week still nothing. I’m starting to get worried please check what is going on with my submission. Any updates would be greatly appreciated! This is the link to my packing slip https://www.csgcards.com/orderform/order/00c8915c-c00d-4641-9315-1769dc17ec04/packing-slip/?fbclid=IwAR2pHOC1Hybt0hhM8i5jOkPWJD45T9tjsbrzFcmkqp82x4prycrln5FhN0M