M_B

On 8/13/2021 at 8:23 AM, Rob420 said:

thats a long time for bulk espically when the turn around time in march was what 60 day or so , but almost 5 months to get them back is crazy based on turn around times when you subbed , but what i learned about gsc they dont care what the turn around time is when you sub your card they will go off whatever the current time is and honestly thats wrong . Hopefully you got some bangers out of your sub for that wait time 

Yea, I think when I submitted the bulk turnaround time was listed as 41 days. Keep in mind though those are “working” days which I’m assuming are Monday-Friday. 

I know there has been a ton of questions regarding how long CSG is taking to complete bulk orders, so having my recent 50 card bulk order moved to "Shipped" status, I wanted to put this info out there as reference.

• Date package was dropped off at CSG facility per USPS tracking: 3/24/2021
• Date order was marked as "Received" in CSG Submission Tracking: 5/20/2021
• Date order was marked as "Imaging/Grading" in CSG Submission Tracking: 7/15/2021
• Date order was marked as "Shipped" in CSG Submission Tracking: 8/12/2021

This order stayed in "Received" status for approximately 7-8 weeks before it moved over to "Grading" status. Once it hit "Grading" status, it moved through to "Shipped" in about 4 weeks. Per the USPS tracking # provided by CSG, the package should be delivered on 8/16/2021.

I spoke with CSG customer service today and was told they are still working on orders that were received the week of 3/15/2021.

26 minutes ago, Coyotemags said:

Hopefully CSG takes this opportunity to establish a niche or differentiator by treating their customers better than the other graders.  They promoted predicable turn times and transparency.  We are getting neither.  Don't waste this crisis, CSG.  Make it  right with your customers that are waiting.  Maybe vouchers or something.  In 60 days, their will be 10 more companies with the same level of cred and slab value as CSG.  I need a reason to stay with CSG.

Note:  Customer service wins/loses business... ask Time Warner.

I agree. At this point I wish I would have just put my cards in the safe and held out for PSA.

7 minutes ago, FCT4NYI said:

My packages were delivered on the 31st of March and the 1st of April. Still not logged in. Hopefully this week.

Hate to be the bearer of bad news, but I’ve got an order in that was received on March 24th and still hasn’t entered their system....

1 minute ago, jsrva said:

It's not. Mine was delivered via USPS 3/22 and has not been logged in by CSG yet. If you peek at a couple other threads on the forums it seems as though right now CSG is logging in submissions delivered the week of 3/15-3/19. Hopefully we'll see some traction on 3/22-3/26 submissions next week.

Thanks for the reply. I was just hoping they had a similar system as PSA to where at least they acknowledge they have received your package, even though it hasn't been logged in their system yet.

I sent an order to CSG back in mid March via USPS and the tracking # shows it as "Received" on March 24th. It is still not logged in their system. Also, when I put the tracking # into the "Confirm Package Receipt" box on the CSG website, it states that my package has not been received (see below). Is anyone else having this issue? Please tell me it's not just me......

Man, I thought the same thing at first, but it’s grown on me. I don’t mind it. 

Surprised the pricing didn’t increase along with the turnaround times....that’ll come next...