Lerxst

On 9/8/2021 at 8:16 AM, Rob420 said:

@Lfgo Card Breaks not with this company , they could care less how long they hold your cards till they get graded . I stopped sending cards to CSG till they get ahold of turn around times better and slab sales go up , most slabs ive seen for sale ,sell for less then it cost to grade them and thats a bad sign for any company . The lies CSG give customers and extra charges for everything is a joke . I understand they are getting lots of cards in every day but to hold customers cards hostage like they are and only honoring the current turn around time and not what the times were when cards were sent to them is a spit in customers faces and its a form of the bait and switch . If CSg can get it together and pick up turn around times and not charge for everything that would help but untill them CSG isnt an option 

You are absolutely correct that the value of CSG slabs are well below the grading cost. I just found that out the hard way. Never again

dont pay attention to him. hes just frustrated because he still hasnt found his keys

On 8/28/2021 at 4:41 PM, xjdan89 said:

Why does it cost $10 extra for sub grades? 

Here me out. The grading professionals aren't doing anything extra - they obviously know what the sub grades are as they're grading the card itself. I'm willing to bet that the sub grades are stored in a database somewhere (because every company is data hungry these days, why wouldn't you keep that info). Especially when a customer gets a 10 or 9.5 back and wants to resubmit with sub grades - it'll be handy to have those in the system ready to go. 

I know ink isn't free, but does it really cost $10 to print a few extra characters on the label? The cost doesn't seem to justify itself. I could see doing a few bucks extra, sure. With the price point being $10 it really just feels like a cash grab. ESPECIALLY when my first few bulk orders were $8 a card. How does it take $10 to print a few extra characters on a label when the cost to grade was originally only $8. Is there a way CSG can justify the high price tag for such a minor addition?

Agreed. Its an excessive amount. $2 more would be much more inline with the service you're getting. Like you said they've already formed a grade at least on paper in the process of grading the card as a whole so how does that justify $10 extra per card? IMO it doesnt

On 9/22/2021 at 2:54 PM, ne1seenmykeys said:

Are you a child? No, I am not getting nervous about my cards. Why would I?

I, like everyone else sending in to CSG, sent in a bunch of cards in the month of May so I fully expect that particular backlog to take them forever, and I never send in more cards than I can financially handle. 

Seriously, that was such a weird reply. "ArE yOu GeTtInG nErVoUs?" when I was simply answering the guy's question lmao.

Wow what are you smoking? I didnt even post what youre claiming I did. Maybe time for a good eye exam LOL

On 8/30/2021 at 2:05 PM, Webster3pup said:

Thank you.  That does make me feel better.

Sorry to burst your bubble but be prepared to wait for 6 months to get your cards back

On 8/30/2021 at 1:36 PM, ne1seenmykeys said:

I called their cust service yesterday and asked essentially the same thing, and was told that yes it's correct, which seems like the case bc I have some cards sent in just after that date and they still aren't showing up in my account quite yet. 

whats the matter keys, is someone getting a little concerned about their cards? LMAO

On 9/2/2021 at 11:57 AM, Warner85 said:

Please check to make sure the TAT hasn’t changed before accusing CSG of getting your emoji stuck in GEI, thank you. Please remember TATs are estimated also.

Warner thats awesome!

On 9/1/2021 at 8:36 AM, Lerxst said:

 

update? anything change?

On 8/10/2021 at 3:05 PM, Rob420 said:

seems like it really doesnt matter when Csg gets your cards or schedules them for grading they are gonna sit and Csg is gonna go off the current turn around times regardless of what they were when you sent them in , thats kinda shady 

whats even more shady is how they have the ball$ to charge you a month or more before they ship your order.. thats REALLY shady!

On 9/1/2021 at 2:22 PM, DJ Mahk said:

Shipped 8/10, Received 8/18.  Received was 5/28 for Economy.  Seeing that Economy is 120 days now, I definitely came in well under that.

how many cards? they have been sitting on my 20 card economy order since 4/9

On 8/1/2021 at 12:48 PM, JACK0114 said:

I paid by check. Cards received on 06/04/21. Check was deposited and cleared on 06/06/21. They were really quick to take my money. Its now 2 months since received. 

These guys are a sinking ship. They aren't doing anything to right the ship. As a business owner, I would be ashamed of myself. You don't wait months to make changes if things aren't working. You fix it now. I guess it's easier to people off and screw people over when you have a warehouse full of checks and payments and your cost to operate is the same. These guys are stretching themselves very thin, trying to maximize profits without adding more expense. They are going to do this as long as they can. At least until their graders get burnt out and leave, or they have so many complaints that no one ever uses them. Horribly run business. My first and last order I will be sending them unless they get their mess together. I was really giving them the benefit of the doubt before speaking out on it, but these guys really, really, really suck. When 90% of your customers come to chat boards just to complain, you're definitely doing it wrong. 

On 8/30/2021 at 6:40 PM, FAdmiral said:

Dude, why are you getting so bent out of shape? Do you work at CSG or have some other financial or personal stake in this company? If you slowed down for just a second, you'd realize that we agree on most of the points I was talking about. The one thing we don't agree on, you never really addressed. Context is great and that explains why CSG got slammed, but I am not surprised that they got slammed at all. In fact, I think they encouraged it, charging $8 a card to grade was the cheapest in the business and people obviously gave them a lot of business. Again, we agree up to this point. What people are upset about is the lack of transparency, and like YOU affirmed, it probably would have been a good idea to limit submissions whether by stopping them outright, raising prices until they can catch up or something. Like you said, CSG is just watching the TAT rise to insane levels and not doing anything about it. That's why people are getting upset. Put yourself in their shoes, you submitted a bulk order and you get quoted a time to get your cards back and that date slips by entire factors not just by a couple of days. For whatever the reason, whether financial, personal, sentimental or even if you just want your cards back, they are all valid reasons to hold CSG to task for doing something about all these orders. You are going to say, "then you shouldn't submit any cards if you can't live without them". My response is it isn't about the cards themselves, it's about the service you are receiving and paying good money for. I will refer you to my original post where I said I don't care what the TAT is, I care about how close we get to hitting it. If you don't care how long those cards take to get back to you, then great. However, for you to sit back and criticize people for getting upset is a little disingenuous to put it nicely. I am more than happy to discuss my view point and defend it's merits but if you look at this forum, you'll see that there are a lot more unhappy people here than people that are happy. That alone should tell you that something is not right here.

im thinking the guy who lost his keys definitely must work for them or is being paid to troll the message boards to try and counter all the negative posts.. has to be.. theres no other explanation.. you are spot on with all your points btw.. its the lack of transparency that is really the worst part of all this.. when PSA got jammed up they atleast had one of their customer service people go on their Facebook page to try and explain to pissed off customers what was going on. its the little things that make a big difference. at least you knew they were genuinely concerned about the customer. these guys yeah not so much. they are good at copying and pasting from scripts but thats about it.. ok Dellberto go ahead and put your laughing emoji up.. i'll wait

On 8/24/2021 at 3:51 PM, FAdmiral said:

I think the real question here is what is considered a reasonable extension of time after the initial quoted TAT expires. I doubt that anyone would get that crazy upset to post on a forum if they got their cards back 10% or 20% over the initial TAT, after all it's an estimate. However, many people on here, and those that just haven't spoken up, are seeing times that go 3x, 4x or even 5x the estimated wait. No matter what side of the isle you are on, love it or hate it, we have to be able to agree that going over the TAT by 3x is really unacceptable. We could talk about whose fault that is, but the biggest problem I see and I think everyone else is feeling is that CSG is not making everyone feel assured that we are going to get our cards back in a timely fashion. If I told my client that I'd be done in a week and it was a month later and I still wasn't finished, you better believe that I'd be discussing my progress daily with the customer. I'd make them feel like I'm all over the problem and I'm going to give them as much information as I could until the job is done. I'm just not seeing that level of dedication from CSG. Customer service just quotes a call sheet to you with no real information about where you are in the process and CSG just keeps taking more and more submissions with no reduction orders to focus on what's in house. I can totally see why some people would run to the BBB just to get some individual attention, that's not necessarily my go to option at this point, but I get it. I also know that the parent company of CSG is a great company too, I've done a lot of business with them over the years and I never was disappointed like I am with CSG. CSG really needs to step up and grow past these issues. Better communication is really key here. If I was told that there was 20,000 orders ahead of me and each order takes a few hours, I could live with that. It's hard to send out your collectibles, pay for the privilege and be told that the collectibles are out there but no one has any idea of when it's gonna get taken care of. Surely, we can all relate to this, no?

and this total BS of charging waaaaaay before shipping has got to stop as well!! thats just shady business practice all around!! imagine you did that with your clients..youd be wearing an orange jump suit before too long

On 8/23/2021 at 3:18 PM, Warner85 said:

That’s why people make a reservation, same as placing an order. They get priority to people that come in afterwards. Placing your csg order should be like making a reservation, where you should be served before people just showing up and they would have to wait, or in most cases after seeing the new TAT, leave. Nice analogy, but try again. 

thank you!

On 8/21/2021 at 11:49 AM, KBost33 said:

Anyone know if CSG works on Sat? With as many packages they have to sort, and get mailed I sure hope so. Let's get thee paid orders out to people, and also find some of these lost boxes. Maybe even grade a few cards... Surely as big as company as they are they are going 6 days a week?? just curious. 

i know someone looking for his keys whos gonna get triggered by your post lmao

On 8/20/2021 at 6:00 PM, Warner85 said:

Exactly how can you lecture anybody on how businesses work and still think it’s acceptable for how this company has been handling this situation? Do you actually think it’s acceptable to extend completion times 3x (or more) than the initial estimate because of choosing to take in more orders knowing full well you can’t handle them? I know about scheduling and production and I would have lost clients by now (which they will, whenever people receive their first order back) Exactly what money are they leaving on the table? That TABLE collapsed months ago. They are processing payments for orders they aren’t even working on. They are advancing the status of orders to show progress and to get paid. I don’t think this company is missing out on any MONEY.

I will admit there was no way to know or anticipate the influx of orders but that does not mean there hasn’t been a remedy. You know damn well they could have drastically raised prices to curb the influx of orders or shut down like PSA did or stop accepting bulk orders, anything. Just look at SGC. Do you think that once they hit a one year TAT that it’s safe for everyone on here to start complaining about turnaround times? Should we let it get to that point? The slight lateness for turnaround times people are complaining about here is ridiculous but the vast majority of people are in the same boat. People that submitted in March and April with a 30-40 day turnaround time (don’t care if it’s estimated) that are still waiting on orders to be processed as CSG continue to take orders in. Have you ever thought that maybe the state of the hobby is still in that state because of people like you that accept this as the norm? 
 

You need to start thinking in generalities, not just your own personal experience. I’m glad you had your couple issues corrected within 10 minutes, but that is not the case for a large amount of people on these forums.

Well said. There's no possible way that anyone could have such a glowing outlook on this company right now. You were spot on on every point. Once again, what appears to be the obvious to most normal people is not for others. go figure

On 8/20/2021 at 11:58 AM, ne1seenmykeys said:

I'm not trying to chase you off. I'm asking you to leave voluntarily. But, you seem to like misery so I'm sure you will stay. 

Let's talk about the free country part for a second, bc it's pretty ironic that you said that then followed up with a disgusting threat to me that you are, apparently, too scared to say for fear of some retribution of some sort. What would that be? Maybe you'd get kicked off these boards for telling someone to find their keys in their @$$?? Is that what you were going to say, since you're too scared to type it out?

SO here's the thing about it being a free country:

1) It's only free to an extent, and you know that, so your faux PaTrIoTiSm about it being a "free country" only goes so far as how much private companies are willing to let you get away with. And, again, you know this, otherwise you would have finished your sentence about telling me where I can find my keys. You were too scared to say it bc you KNEW there is a chance you're out of here if it's reported. So, again, I'll point out the irony of your squealing "ItS a FrEe CoUnTrY!" while literally limiting your own speech bc you know that it in fact NOT a free and consequence-free country on these message boards.

2) The thing about it being a free country is that I am just as free to state my opinion back to you.whenever you come on here and type faster than your brain can think. That's how the 1st Amendment works - just as you are free to keep spouting off this shameful ignorance I am just as free to tell you how ignorant you are. 

You seem to have a problem with that, and if so then my suggestion is the same - stay off these boards. This is my telling you we'd rather not have you. But, like the person you seem to be, you can't take even the most overt hint at others wanting you to leave. 

Get your mind out of the gutter bud. Oh and I think I'll stay for awhile. Sorry to burst your bubble LOL

On 8/19/2021 at 7:35 PM, Warner85 said:

Yes, let’s just leave these poor grading companies alone. You know damn well most forum boards are for people trying to get answers for an issue they are dealing with. When that doesn’t get resolved (due to scripted responses that contain no answers, or no answers at all) it becomes a forum for dumping on the company. You must work for CSG by the way you troll these boards sticking up for this company. The way I see it, you and I are bent over a barrel, the grading companies are behind us, and you’re screaming in my face “WHY DONT YOU LIKE THIS!?!” If you don’t like the negativity, you’re definitely in the wrong place buddy, settle down.

Well said! He definitely either works for them or is a plant.. no question about it!!

On 8/19/2021 at 5:57 PM, ne1seenmykeys said:

SO they went past their ESTIMATED turnaround time. SO what's your problem? That they didn't hit their estimates? Do you know what the word estimate means? 

I'm gonna tell you what I tell all the other constant complainers on here (KBost33, etc) - just go with a different company and get off these boards. If you have a problem with CSG and their time just call their customer service number. The constant whining on here when others are actually trying to have a good time and learn about the grading industry really kills the vibe 100%. 

This would be such a better community if you would take your problems to CSG over the phone and would spare everyone else your grief at not having pieces of cardboard come back to you within an ESTIMATED turnaround time. 

Sorry youre NOT going to chase me off these boards. Last time I checked this is a free country. Oh and i'd like to tell you where to look for your keys but I think you can figure that one out.

Contact the BBB!

On 8/19/2021 at 4:10 PM, CardCollector77 said:

I have a Standard order that was delivered by USPS on 4/29, marked as received 7/22 with no movement since. This is a Standard order that was a 30 day turnaround when delivered, I am now on business day "80" and still waiting. LOL absolute joke!  

On 8/19/2021 at 12:46 PM, Pachuli420 said:

Sent my bulk in on April 26, it was received July or June actually. It gives me a order number and submission number, but have seen no movement in around 60 days. 

thats pathetic.. this company is a JOKE!

On 8/19/2021 at 1:02 PM, NicholePer said:

Submit your card in for grading and then add the subgrades.

you guys have no clue what youre doing do you?

Its beginning to look like CSG is a failed experiment gone horribly wrong!

On 8/17/2021 at 1:24 AM, ne1seenmykeys said:

I have had plenty of cards come back to me that were not bulk, also, and have had zero issues there. 

Again, we are only hearing one side of the story here. I'm not saying CSG doesn't have some issues to iron out, but it's simply not fair to give one side of the story (maybe you mislabeled a card that causes further research, among other issues that could arise) and claim the other party is 100% at fault. 

 

"some issues"? im starting to think you work for them bro