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meakin

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Posts posted by meakin

    Scheduled for Grading

    in Ask CGC Cards – Sports

    Posted

    On 7/21/2021 at 9:53 AM, Brandon Melnick said:

    These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS.

    They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. 

    I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. 

    Fast forward 70 business days...

    I have yet to have a single submission graded by these incompetent A holes. They refuse to acknowledge that they messed up and furthermore refuse to take responsibility and act accordingly. 

    EACH OF MY 16 SUBMISSIONS IS NOW AT LEAST 20 DAYS OVER THEIR OWN ESTIMATED TURNAROUND TIME.

    My 3 Standard submissions are all over DOUBLE their estimated turnaround times and 2 of the 3 have not even been entered into their system. This tells me its only going to get closer to a 3x or 4x turnaround time multiplier for those! So I'm looking at a minimum 75 business day turnaround time for submissions I'm forced to pay $25 a card on and that was sold to me as a 30 day turnaround time. 

    Today, sick of being taken advantage of and hearing excuses from them about how horrible they are at what they do, I called customer service and ensured I spoke to supervisor. I explained how 2-4x multipliers on 30 day submissions is not acceptable and I felt like they should only charge me the bulk value pricing that they actually are delivering.

    I was told that this is what is basically, and just to deal with it and that they would not be offering any credit or cancelations for orders they have already received. It didn't matter that their 30 business day estimate has already turned in to 75 days and I'm looking at over 100 days for the 2 submissions that haven't even been opened yet... 

    These people are hopelessly incompetent and refuse to do right by their customers. In short, they won't be in business long. I would advise you to stay away from this company as they are:

    A) Horrible at what they do

    B) Hopelessly incompetent at running a business 

    C) Have absolutely no problem screwing over their customers 

    D) Have a very short life trajectory as a company so the slabs will be worthless in a couple of years. 

    Why would you send so many cards to them? I sent in 1 bulk order End of March just to see how they do. Still in grading status as of now. I have had 3 orders back from SGC since then. I'm not impressed with this company at all. Also the resale value is not all that good anyway. 

    Who's got the oldest order still lost in the sea of boxes at CSG?

    in Sports Card Grading

    Posted

    I have this feeling that bulk right now is the lease concern to them. You will notice that with the drastic raising of the turnaround times. Unless you sent a bulk order in early to mid feb I bet they got buried really quick. In march I assume construction began on the second Mt. Everest in there warehouse. They are very limited staff from what I have heard. I will only ship economy to them. Think of economy now as what they started out turnaround for bulk to be. Now think of bulk as what PSA ended up before they closed. If not worse with the amount of staff for this sector of there company