jeffreyshamill

12 hours ago, Packy doodle 123 said:

Did u get your cards back ?

No, I haven't.  Still in the Grading/Encapsulation/Imaging stage.  

4 hours ago, Shockmaster said:

Did they give you the grades? I used to call CGC a long time ago for my comics and  they would give you grades over the phone. I know asking for grades for bulk orders can be tedious and time consuming,  but I was curious if they offered. 

They recently changed policy about giving grades over the phone. 

https://www.csgcards.com/news/article/8978/submission-grades/

46 minutes ago, Shockmaster said:

My order has been in this status for about 3 weeks now and I could see what cards I have in this submission. Today, when I went to check on it, I can not see them. Has this happened to anyone else and does anyone know what is going on?

Mine is the same.  I called customer service and they said the cards were graded, waiting on encapsulation.  In the words of Ron Burgandy, "I don't believe you."

47 minutes ago, Shockmaster said:

When were your orders delivered and entered as received? How long have your orders been in this status? 

My Economy order of 100 cards was delivered on 4/5 and received on 6/17.  They went from received to processing, back to received, and have been on grading/encapsulation/imagining for about 3 weeks now.  I haven't been charged yet however.  Hope that helps.  Looks like economy orders are now marked at 59 days, but my order is at 73 business days since delivery.

Anyone know what Grading/Encapsulation/Imaging means?  Seems like a new status.  I tried to start a new thread, but it's been under review for 3 days.  I have a 100 card economy order that was delivered on 4/5 and received 6/17.  

Is this a new status?  What does it mean exactly, because it is not currently a featured "status explanation" on the website.  

4 hours ago, jeffreyshamill said:

My Economy Order delivered 4/5, received 6/17 went from being labeled as "received" to "in process".  In process seems to be a new step between received and scheduled for grading.  I really want to like CSG, but man, feels like they're making it up as they go along.

Back to "Received".  They are watching us.... Haha.

My Economy Order delivered 4/5, received 6/17 went from being labeled as "received" to "in process".  In process seems to be a new step between received and scheduled for grading.  I really want to like CSG, but man, feels like they're making it up as they go along.

Expect 25 business days.

11 hours ago, Jason Royon said:

We’re any of you guys sent invoices and charged yet? 

I was charged, but they combined my orders and sent an invoice for one.  Confusing I know.  Basically, I have a 400ish Express order and a 600ish Regular order, was charged 1000 on the credit card together, then received and invoice for the 600 order.  One is in Grading/QC, the other is Scheduled for Grading.  

On 4/30/2021 at 1:25 PM, Philip Golden said:

Customer service has a new clarification from management: 

The turn times are supposed to be based on day received NOT the day logged. Customer service person said there was a clarification received this week. Supposedly, packages received on specific days are filed away per day. So if USPS says the got package on 3/24 (my date), the turn date should be X business days (depending on service level) from then. 

She also said that this notion that putting one express order in same box with rest will not change the turn time on the non-express cards. The box will indeed be opened earlier, but only the ones that you paid more for will be done more quickly. 

We'll see if any of this turns out to be true...

You might be right, but I have an Express order that is only Scheduled for Grading after 34 business days.  Delivered on 3/17, Received 4/13.  So, I'm thinking they're just trying to keep their head above water.  Still not impressed with the transparency.  

Mine came back as "scheduled for grading", but there are still sub-grades showing for my Express order.  I wonder if they're looking to marry my Express and Regular orders?  Communication should be more forthcoming as they work out these kinks.  Transparency builds trust.

23 hours ago, yanksexpos said:

Hey Nicole-  I had this weird thing where I have some blank status submissions that got subgrades but no total grade, and then... the subgrades disappeared!  Whaaaaaat #1001064 (disappeared) and #1000608 (disappeared... and then reappeared!).   Are we seeing behind the curtain machinations of the mighty machine that is CSG?

I've had the same thing happen with an express order.  Status disappeared, now Sub-Grades have appeared with no overall Grade.  We'll see what happens... Guess they're working out the kinks.