I have had two claims with CIS probably over at least a 16 year period. The first was small - probably less than $300 when FedEx Ground lost a box I shipped. It was a fast and easy claim.
The second was just in the last week. The USPS destroyed a box of 45 pre-screens I sent to CGC. But I spaced and forgot to check the box for signature confirmation. And according to my policy, all shipments valued over $200 must be sent with signature confirmation. The books are worth much more than $200. I provided photos and correspondence from CGC that proved they received the box. But since it wasn't sent with signature confirmation, CIS is only sending me $200.
I completely understand that I screwed up by forgetting to ship with signature confirmation. (I always get it for shipments over $200.) But given how long I've been with them and the fact I proved CGC received the box, I'm kind of disappointed. I reached out to the claim adjuster this morning to plead my case. I haven't heard back yet. But I don't have much hope since they already had proof the package made it CGC.