Willian T.L

On 4/5/2017 at 6:34 PM, comicwiz said:

I can't speak in this particular instance, but as someone working with top 100 global brands, most companies have dramatically reoriented their culture to understand this way of dealing with customers (i.e. "priority queues" as you state) has led to very costly and avoidable business mistakes.  Those doing it right assign a loyalty value on a customer contact attempt to directly arrive at a solution with the company because it keeps the matter offline.  The costs aren't exclusive to needing to chase it down like wildfire to fan the flames online - the heaviest toll for "preventable miscue" being when the incident carries enough traction and steam to have more coordinated and strategic oversight involved to arrive at a remedy.

Speaking on culture, recently i read an article on companies culture. It was a treat to read. It defined how flexible culture helps employees boost their productivity and morals.
Happy employees leads to satisfied customer..
Have a look; https://www.linkedin.com/pulse/why-gaditek-considered-best-employer-out-mustafa-hasan