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rpmaddon

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Posts posted by rpmaddon

    Broken CGC Support

    in Ask CGC

    Posted

    Yes I received that, thank you. Having an invoice helps alot. I believed that I was charged online when I went through the submission process and created my packing list. I have since searched through my account and see only this one charge which I agree with.

    I hope that CGC will improve their account record-keeping / customer support in the near future. Having the ability to see invoices and charges would improve customer experience. Thanks again

    Broken CGC Support

    in Ask CGC

    Posted

    CGC:

    I have two issues:

    1 - I have not found any info related to submission 4043980, except an an acknowledgement on 4/13/22 (the broken CGC website has no info, or reference to a customer support phone, email, etc.)

    2 - On 4/21/22 I received a charge on my CC (payment reference CC00598653, $183.30) I do not know why I was charged the additional fee. I should have had credits applied

     

    Can CGC please provide a status on my submission and refund the payment?