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Jason Schwartz

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Posts posted by Jason Schwartz

    ComicXposure - Scam?

    in Comics General

    Posted

    I have 3 outstanding orders from ComicXposure totaling $300.  The earliest order is from September of 2019, which is 9 months ago.  2 additional orders from January 2020, which is 6 months old.  I haven't heard anything from them and the website says "PAID - UNFULFILLED".  I sent messages through their website - no responses.  I tried calling the number on their website - busy signal.  I messaged them through Facebook - no reply.  I had to go to my credit card company and dispute the charges to get my money back.  Make no mistake, I would MUCH RATHER have my comic books than a refund.

    And I get the whole COVID thing hitting comic shops hard.  I would happily buy more books from ComicXposure if they had given me customer service.  Send me an email saying "Hey I got your order, I know its taking a long time to process, but I will get them to you."  That's really all it would take to keep me as a customer.  But ComicXposure is a black hole.

    I'm really disappointed.  I've been patient for 6 months but I can't wait any more.  I will not buy from ComicXposure in the future.

    Kudos to Discover Card for assisting me in my refund.  Amazing customer service.