• When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.

dena

Administrator
 View Profile  See their activity

  • Posts

    1,350

  • Joined

 Content Type 

Journal Comments posted by dena

    MrWalkingDead

    Posted

    Update - After understanding what caused this, we have a different response. We will modify the award announcement to include MrWalkingDead's set and Lookin4Newsstands' set as winners in the Best Custom Set category.

    Here is what happened:

    The Best Custom Set judge marked 3 sets as potential winners for that category. Before taking the awards live, we are supposed to make sure the appropriate number of sets are marked for each category. The Best Custom Set judge ultimately chose just one set because that is what we committed to in our original award announcement. However, we failed to recognize that the markers on MrWalkingDead's set and Lookin4Newsstands' set had not been removed. I take responsibility for that. As the awards were going live, the programmers noticed that we had too many winners in the Best Custom Set category and corrected it. That is why the award icon was there one minute and then gone the next.

    Since these sets were under serious consideration for that category, it was decided that there is no reason why we have to award just one set and we would like to expand that category to award 3 sets. 

    We understand that this doesn't completely remove the sting of how this unfolded and we appreciate the approach these men took in bringing this to our attention. Both are true gentlemen and we are grateful they are a part of this community.

    MrWalkingDead

    Posted

    On behalf of CGC I apologize for this incredibly disappointing experience. I can assure you that what you experienced was not intended and this is the first we are aware of it. If you have the link that you forwarded to your family and friends, I would certainly be interested in seeing it. You can send that to me in a pm on the boards or via email at dena@ngccoin.com. It may offer a clue as to how this could have happened. I will address this with our programmers to determine the cause.

    In the meantime, I would like to offer you an extension of your membership for another year at no cost to you. I realize this does not undo your experience but I hope you will accept it as a gesture of appreciation for your participation in this community. Your set is indeed awesome and we value your willingness to display it in the CGC Registry.