EXFXE HDB

2 hours ago, Spawnfreak said:

Sometimes I'm just thick. But, please enlighten me, and tell me why you are doing business with a company you clearly do not like!

Please enlighten me, and tell me how can I know that things aren't going to be what they should be as planned this time. Well I'm not a seer clearly. 

1 hour ago, Sp33dy said:

U basically paid for wk and gettin standard service. It sucks but they will jus try to push the blame on u or jus say it’s busy and u have to accept that answer and that’s it

Yeah, probably never sending in again...

15 minutes ago, William-James88 said:

I don't get what's hard to understand. Walkthrough only means it will take 1 day to grade once they open your package (aka status recieved). It now takes about 1 month for them to open your package, regardless of what you write on the box (exception being signature events since they are time sensitive). Simple as that.

Here's what they replied to me :"Packages containing Walkthrough or Express tier that are clearly marked WK or EX on the shipping box will be routed for expedited processing."  

I'm a bit confused now .. If it didn't matter, why they have a expedited package processing route? Why would they have us clearly marking our boxes with EX or WK?

My last WalkThrough order is delivered on 3/22 and immediately recorded in the system on 3/22, So I don't know what's going on with this one

17 minutes ago, Aarrow108 said:

I believe this function was to meant to appease everyone that is overly-concerned about their packages showing "Delivered" by their respective carrier, but still not showing as "Received" in their account. So it's more of an attempt to say "Calm down, anxious collector. Your package is sitting here, it was not destroyed, delivered to the wrong address, stolen, or any other paranoid situation that is running through your head right  (as you check your account every hour)".

Now only if they could get it to work.... 
 

Yeah really hope it could work in the future just like how the same type of function worked in PSA... It’s making us more anxious currently. Meant to be a good function.

7 hours ago, geraldfordfan69 said:

i typed in my tracking number from my older order that is in processing and got a different message

"Your package has been received. We will work on it next year unless you give us more money. Haha get wrecked noob you thought we were better than PSA. Our wait times are longer than BGS and we are gunna give you all 8s instead of 10s. Sucks to suck."

 

XDD

13 minutes ago, geraldfordfan69 said:

thank god i only have 3 orders left with this company. all their decisions seem half baked. the time they spent making a tracking conformation could have went elsewhere. like grading bulk

trueeee

32 minutes ago, defaultstivaper said:

I think this new system is confusing / redundant. There's two types of "RECEIVED" through CGC. The first being the package simply getting to them. The second being the package physically pulled, opened, and entered into the system. Once the latter is complete, it shows it as received either way under submission status. So, I'm not sure what the point of the new tracking system is. 

Yeah exactly, this is meaningless and I don't get the point of this new system. They are confusing and misleading, those first time submitters would be really worried about whether their package's successfully delivered or not.

To be honest It doesn't help. I don't know If it's just me or you guys met the same problem. I was entering all 2 of my packages' tracking number(one FedEx and one UPS)  which delivered 2-3 weeks ago but It will always show "Your package has not been received. Please check with your shipping service for more information." 

I know they definitely received these packages as they are all signed by S.Simmons, which I'm pretty sure he's one of the staff.

1 hour ago, sellerservicescorp said:

Was WK clearly/boldly Written? 

My 2 most recent Walkthrough orders were

Service: WalkThrough

Delivered Date: 4/5/2021

Current Status: Grading/Quality Control (marked as received 4/5 same day as it arrived to CGC via FedEx)

 

Service: WalkThrough

Delivered Date: 4/7/2021

Current Status: Grading/Quality Control (marked as received 4/8 the morning after it arrived to CGC via FedEx)

I make sure I COVER the box in Bold Black Sharpie WK on top/bottom and all 4 sides.

 

 

 

Yeah that's exactly what I did (Written with clear and bold black sharpie on all 4 sides of the boxes), and I was also shipping via FedEx. So that's kind of weird now...

Service: WalkThrough

Delivered Date：3/26/2021

Current Status: Not logged in the system yet

Service: WalkThrough

Delivered Date：4/7/2021

Current Status: Not logged in the system yet

Let's see when they are gonna show up in the system to give a clue about the current delay for WK orders to log in, both packages are sent with "WK" clearly written on each side of the boxes.

59 minutes ago, panther2 said:

Are they really that far behind on logging them in? My 2 submissions in December and January were logged within like 3 days

Yeah they are now extremely slow on entering and processing orders

Anyone's package delivered on 3/1 still not shown as received on "my submission" page? Kind of concerned. Wrote "EX" all over the box but seems like it doesn't help.

Anyone in the same situation as well? 25 days already, and tomorrow will be the end of this week's working days.. They told me that they are processing order between 3/1 to 3/22 this week. But still nothing on my submission page.

On 3/25/2021 at 9:13 AM, Fletchyboy said:

Dang mine was delivered 3/1 and still no update. Fingers crossed!!!

Mine arrived on 3/1 as well and still not entered, it's so weird. Tomorrow 's gonna be Friday already, they said that this week they are entering orders delivered from the 1st of March. I know there's a lot of packages delivered everyday but It's really not that difficult to just enter an order number into the system, and they are just soooooo slow.

1 hour ago, Kplayzz2009 said:

Man I have two orders that arrived there on 02/26 and still have not been entered

Mine arrived on 3/1 still not be entered as well, it's so weird. Tomorrow 's gonna be Friday already, they said that this week they are entering orders delivered from the 1st of March.

Just to make sure If I sent my package successfully, cuz it's delivered on 1st of March but still not on the system yet.

hi guys, anyone's package is also signed by B.Rita?