SGTHOFFMANN

On 7/14/2021 at 9:57 PM, tmoore_25 said:

I emailed customer service but will have to wait until tomorrow hopefully for a response.

Have you found anything out yet?

4 hours ago, tmoore_25 said:

In addition to the constant increase to turnaround times, the lack of "thicker" holders to hold cards cut slightly larger at the manufacturer and the continued increase in prices like the new thick holder surcharge, we now have to deal with them damaging our cards during the encapsulation.  Thanks guys. I really appreciate it. 

Wow! I'm guessing you brought this to there attention. What did they say? 

On 7/6/2021 at 12:20 PM, Manuel1723 said:

I got a card I want to send through express but this scares me

Send it. I have sent 2 express orders with no problems. first order was door to  door within 3 weeks. Second order was at csg on 6/30, logged in on 7/1 and is now in quality control.

13 hours ago, Jeremiah Gardner said:

At the time I sent it express times were 30 days. Now they are 15. Either way 90+ days is crazy.

Ya, that's nuts. My express orders where door to door in less than 3 weeks. I wonder what is going on with yours? Did you write express on the outside of the box? 

20 minutes ago, Drusty1227 said:

my cards were submtted on march 12th  ..... not even in the system yet

well sir you must have bad luck. I have bulk orders that have been returned to me that where received later than March 12th. 

9 hours ago, Jeremiah Gardner said:

I sent 144 cards during the last week of March. Three of the cards were express, several economy and 100+ were bulk. They finally entered them into the system on June 17th. As of July 1st I still do not even have my express cards. I have been now waiting for OVER 90 days for ANY of my cards. When I mailed the cards in, express was 30 day, economy was 32 day and bulk was 60 day turnaround times. Not the best system going. I understand CSG is new to sports card grading, but come on, their parent company has been in the grading business for around 40 years, they should have a much better system in place than what they are telling us!

Express 30 day?

46 minutes ago, John Kilian said:

At long last I got  a shipping tracking info for my order that has been delayed apparently because CSG is waiting on thicker slabs.

Hi John

What kind of submission did you have? When did they receive it? Thanks Bud 

2 hours ago, theman28 said:

I am I the only one who has bought one of these at Walmart and was missing the Bonus 5 pack camo seems incomplete to me as it says 3 packs and I have 2 ?

The Value packs come with only 2 packs. The exclusive 5 camo cards will be inside the two packs. Usually 3 in one pack 2 in the other.

Quote

 

On 5/17/2021 at 10:18 PM, Rickey823 said:

 Its crazy in this day and age with technology that this company can’t even take 30 seconds to send us an email saying “ hi, we have received your package “. Instead they tell us nothing and better yet the website does not even acknowledge that you even submitted anything. This is no information on the cards I submitted nor is there even a copy of the submission form that i filed out. One thing they don’t forget to do Is force you to pay to become a member before they will do any business with you. What a joke

That sucks they forced you to become a member.

WOWZERS

58 minutes ago, KBost33 said:

Dear CSG,

Why has my package, that was mailed on the 10th, went back and forth to Tampa and Sarasota, and now is waiting to be received again at SARASOTA facility?? Beyond ridiculous. So many screw ups so far with CSG- lost a package or "was put on wrong" pallet- UNLIMTED WALK THROUGH none the less that sat there for a week on "wrong pallet", not having credit card activated even though I used it ever time for every submit, and then this jacked up deal with this package. Should have been to me already. My packages from Kansas to them get there in 2 days. Not impressed so far. Let's go PSA, open back up.. I'd better be blown away with these slabs. 

Seems like a USPS problem. Not a CSG problem

Can I submit cards that are in original Topps hard cases with a Topps hologram seal on them?

32 minutes ago, aznhitman said:

just adding for the record. fedex ground shipping. bulk submission (82 cards). delivered 4/2. not entered yet. have not call customer service yet. first time submitting to CSG. not first time submitting in general.

You have a while to wait yet bud. I have a bulk submission (52 cards). Delivered FedEx on 3/15, still not entered as received. Not my first submission with them. They got hit hard the last few weeks and fell waaay behind.