NibScribbler

I still have an order that just recently went to G/QC and it's been gone for about a week now. I'm sure my order has been longer than 8 months but it's still being graded apparently and would like to see when it's shipped. 🙃

On 3/8/2022 at 9:38 AM, HomeGrownPoke1 said:

"The turnaround times posted are simply an estimate on when a submission will be completed, but they are never guaranteed."

 

I understand that it's an estimate but I'm assuming they get that number by comparing the average amount of time it took for a specific  amount of order for that tier to be completed. If that's the case then why are they skipping over my order to complete others of the same tier? If there's an issue with my order, why haven't they contacted me to let me know that it's going to take longer. The "estimate" excuse can only used in situations where the order is maybe a couple weeks past the turnaround time, not whole months.

On 3/7/2022 at 11:05 PM, Alekross said:

yet mine from march last year is still being graded rolf

 

My July received is still being graded as well. Have they charged you already?

My bulk sub is sitting at 170 days since it was received with no movement and cgc has the gall to announce "60 day turnaround" on bulk. 🤣

Update on my received 7/18/21 bulk 50 cards. G/I/E in Nov.

Talked to a customer service rep about my account and was told that my order is still being graded. She wrote down my CC info and was charged about an hour later.

Odd thing is that when I was originally emailed about my CC info it was a person named Steven. He sent me an invoice form to fill out with my CC info and I emailed it back to him. Months go by and I'm still not charged, so I reach out to Customer Service and the rep lets me know that she will email him with my CC info asking him to run the card. Another couple months go by and still nothing, no movement on my order and no charge. Well yesterday the same rep lets me know that no one named Steven works in the accounting department and that's why she never received any response and why I was never charged.

I also asked her why my order was talking so long to be graded in comparison to others. Her response was "How long should it take to grade cards?" I said I wasn't sure, but they have been there for a very long time. She then told me to reference the turnaround times they had listed although my order is like way past that number at this point.

On 2/16/2022 at 11:57 AM, HomeGrownPoke1 said:

TATs have been dropping week to week here lately. Economy tier have been shipping back to people with in 10-15 days.

 

Only thing that bothers me is that they dropped Bulk down to 138 days on Monday. But my bulk sub is at 145 business days now with no movement..... hopefully mine will ship soon. GL to you

Currently at 162 business days on my bulk as well with no movement. Spoke to customer service about a week ago and they even acknowledged the fact that my order was supposed to be shipped back to me by Jan. Don't know how they can advertise a turnaround time when a portion of their current orders are already exceeded it.

Edit: Apparently the turnaround begins when the packaged is delivered so its really at 220 business days (Apr 19)

On 2/10/2022 at 9:59 AM, DerekGould said:

 

I called this morning. Customer service picks up right away. Accounting, for some reason, avoids taking calls.

Yeah, I opted to try Customer service once and they picked up immediately. I explained my situation and the lady said they would refer my information to the accounting department. Its been about 2 weeks since then and nothing.

Its odd that they avoid taking calls, but I've tried emailing them back after they emailed me and I still get no response.

Ill probably try Customer service again.

On 2/9/2022 at 4:24 PM, Benjamin.Miller said:

Wow checked again and this is shipped

 

i cry, still trying to get a hold of them for my bulk received 7/18 and they just do not answer the phones

On 1/31/2022 at 10:03 PM, Mike Ce said:

Read my thread on this but tldr just keep calling can take a few HOURS possibly or have to try a different week day but they will eventually pick up just keep calling. Calling best way to update cc info I was charged instantly after giving update over phone. Good luck

So I've been trying to call the last couple of days, dedicating a fair amount of time each day, and nothing. I don't see how its on me to get this company to charge me for a service they are performing. Why can't we just have an option to pay online for each submission, hard to believe it would difficult to implement.

So my bulk sub that was received 7/18 has been in G/E/I since Nov. Accounting contacted me that my payment didn't go through because my card expired. I tried calling them but no one picks up. I received an email with a form to submit my cc info to pay for the invoice and my card still hasn't been charged 3 weeks later. I've called them 3 times today and waited 7 minutes each time and the phone just hangs up on me.

How am I supposed to pay for my order if no one answers the phone? I feel like CGC has just been slowly just getting worse ever since they got bought out.