DeLLBerto

On 9/2/2021 at 11:57 AM, Warner85 said:

Please check to make sure the TAT hasn’t changed before accusing CSG of getting your emoji stuck in GEI, thank you. Please remember TATs are estimated also.

This is great!

On 8/31/2021 at 8:35 PM, Lerxst said:

im thinking the guy who lost his keys definitely must work for them or is being paid to troll the message boards to try and counter all the negative posts.. has to be.. theres no other explanation.. you are spot on with all your points btw.. its the lack of transparency that is really the worst part of all this.. when PSA got jammed up they atleast had one of their customer service people go on their Facebook page to try and explain to pissed off customers what was going on. its the little things that make a big difference. at least you knew they were genuinely concerned about the customer. these guys yeah not so much. they are good at copying and pasting from scripts but thats about it.. ok Dellberto go ahead and put your laughing emoji up.. i'll wait

I was late, sorry to make you wait so long. My laughing emoji got stuck in encapsulation.

K, bye.

On 8/20/2021 at 1:50 PM, Sfeeman said:

This I believe unfortunately will be the last time I use CSG. They still have my standard order which is well past the "estimated" turn around time. I put a standard order in a month later than my order with a 3rd party submitter and I've had those cards for over a month now. The inconsistency is unacceptable.

Mine arrived May 3rd and were just entered 2 days ago. 

You are aware the IT dept can focus on things other then grading, aren't you? 

5 hours ago, Brandon Melnick said:

These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS.

They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. 

I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. 

Fast forward 70 business days...

I have yet to have a single submission graded by these incompetent A holes. They refuse to acknowledge that they messed up and furthermore refuse to take responsibility and act accordingly. 

EACH OF MY 16 SUBMISSIONS IS NOW AT LEAST 20 DAYS OVER THEIR OWN ESTIMATED TURNAROUND TIME.

My 3 Standard submissions are all over DOUBLE their estimated turnaround times and 2 of the 3 have not even been entered into their system. This tells me its only going to get closer to a 3x or 4x turnaround time multiplier for those! So I'm looking at a minimum 75 business day turnaround time for submissions I'm forced to pay $25 a card on and that was sold to me as a 30 day turnaround time. 

Today, sick of being taken advantage of and hearing excuses from them about how horrible they are at what they do, I called customer service and ensured I spoke to supervisor. I explained how 2-4x multipliers on 30 day submissions is not acceptable and I felt like they should only charge me the bulk value pricing that they actually are delivering.

I was told that this is what is basically, and just to deal with it and that they would not be offering any credit or cancelations for orders they have already received. It didn't matter that their 30 business day estimate has already turned in to 75 days and I'm looking at over 100 days for the 2 submissions that haven't even been opened yet... 

These people are hopelessly incompetent and refuse to do right by their customers. In short, they won't be in business long. I would advise you to stay away from this company as they are:

A) Horrible at what they do

B) Hopelessly incompetent at running a business 

C) Have absolutely no problem screwing over their customers 

D) Have a very short life trajectory as a company so the slabs will be worthless in a couple of years. 

If they got there April 1st, that's 75 business days. If bulk was 60 days, then well.. you do the math. It sure isn't 20 days. 

2 hours ago, Greg Christiansen said:

I have about 20 bulk orders in process the First one is back to me. The next four all arrived 5/10 5/17 5/18 5/28. All went to the same status of G/E/I the same week. Kind of fishy...we all know they are not grading all of my orders at the same time. The next 3 are Scheduled for grading. I don't think they're even close to being in the graders hands. Maybe scheduled 6 months out.

At least yours are somewhere lol. My bulk was delivered May 10th and I got nothing. 

9 hours ago, Jerry Freeman said:

i just want to know if the estimated turnaround times begin when the package is delivered to the facility, or when it is finally opened and acknowledged?

The claim is when they receive the package but folks also claim they've been told differently by CSG employees over the phone. 

14 minutes ago, JACK0114 said:

I'm seeing people receiving orders that were entered into the system as received weeks after mine. Is there any rhyme or reason to their methods? Do they just go in the back room, grab some boxes and start grading? Every grading company was gloating and tooting their own horn when PSA shut down. Now they all wanna hide and not be transparent with their customers. I have always been an SGC fan due to price and resale value. I figured I'd give CSG a shot. Bad idea. They are not even close to having their mess together and it shows. I own a business and I'm currently running a 4 man crew, but booked the summer as if I'd have my normal 10 man crew. I immediately notified all my customers with estimated start dates and explained my current situation with the employment crisis. It took me hours to do. I did it because it's the honest and respectful way to show my customers I care and that my situation is due to reasons out of my control. 

 

Get it together. My sub (50 card bulk) was received on April 5th. Its been sitting as received since 06/04/21. That put's my turnaround time at 83 days right now. When I submitted it was at 60 days. 

 

Anyone at CSG with a set of balls big enough to man up and tell your paying customers what's going on? Or you just gonna deal with the massive layoff of everyone you hired during PSA's shutdown because nobody will ever grade with you cowards again after their experience? Man up and make an announcement like SGC owner did. This is pathetic, you should be ashamed, and I will be back grading with SGC from here on out. Regardless of their prices, they showed the world they are an honest and respectable company geared toward keeping their promise and pleasing their paying customers. That goes a long way with me.

58 business days...