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My first ebay return - Beware of seller badds99

Started by Black Lantern,

48 posts in this topic

Black Lantern

Black Lantern

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Posted

I bought 3 books from a UK seller, 2 of them were okay, the third wasn't. I asked the seller before I bought the book, if it has rusty staples because there was a stain on the cover where the staples are. He said "No, that's just a mark on the cover". So I bought the book and guess what, both staples are very very rusty.

 

I know that I can return the book but I have to pay the postage. Honestly, I don't agree with that because I asked specifically about the condition of the staples. But I assume there won't be anything I can do about it, if the seller insists on it. (shrug) I have not talked to him yet, but I just want to be prepared and hear some advice from someone who has done this many times before.

 

So, is there anything I have to consider when returning the book, something I should not forget to do? Does ebay get involved with returns or will that just be processed between me and the seller?

 

Thanks in advance for every advice!

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slym2none

slym2none

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Be polite, but tell him you aren't happy with the book and specifically why, want a return, and he should foot the return-postage bill since this situation came about due to his negligence, however it may have happened.

 

 

 

-slym

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Silver Surfer

Silver Surfer

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Actually while your situation is odd the seller is pretty good. I bought a All Select #1 that he felt that the cover might have been restored and with slight color touch to it. It came back a blue label 5.0 although I'm not sure if it was "fixed" before it was slabbed but still a good deal all around.

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Black Lantern

Black Lantern

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Actually while your situation is odd the seller is pretty good. I bought a All Select #1 that he felt that the cover might have been restored and with slight color touch to it. It came back a blue label 5.0 although I'm not sure if it was "fixed" before it was slabbed but still a good deal all around.

 

Yeah, but you can't compare a good deal with the behavior of a person person and how he deals with his customers. The other 2 books I bought from him were as described, but that doesn't make the situation any better.

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Silver Surfer

Silver Surfer

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Actually while your situation is odd the seller is pretty good. I bought a All Select #1 that he felt that the cover might have been restored and with slight color touch to it. It came back a blue label 5.0 although I'm not sure if it was "fixed" before it was slabbed but still a good deal all around.

 

Yeah, but you can't compare a good deal with the behavior of a person person and how he deals with his customers. The other 2 books I bought from him were as described, but that doesn't make the situation any better.

 

Just saying.

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slym2none

slym2none

Posted
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Actually while your situation is odd the seller is pretty good. I bought a All Select #1 that he felt that the cover might have been restored and with slight color touch to it. It came back a blue label 5.0 although I'm not sure if it was "fixed" before it was slabbed but still a good deal all around.

 

Yeah, but you can't compare a good deal with the behavior of a person person and how he deals with his customers. The other 2 books I bought from him were as described, but that doesn't make the situation any better.

 

Just saying.

 

...that he is pretty good except when it comes to customer service.

 

:grin:

 

 

 

-slym

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Kenners

Kenners

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That's cause he buys lots of his books from me and used to buy from Darryl. Buy from me and they'll be cheaper.

 

That's a good tip. Thank you. I've got several books on my watch list with badds99.

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Black Lantern

Black Lantern

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Very funny:

 

"The seller has offered you a full refund for the purchase price plus original postage & packaging, if you return the item. The refund will include the purchase price plus original postage & packaging"

 

Guess what? He offered £3,19 for the shipping costs. But they were £9,-

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slym2none

slym2none

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Very funny:

 

"The seller has offered you a full refund for the purchase price plus original postage & packaging, if you return the item. The refund will include the purchase price plus original postage & packaging"

 

Guess what? He offered £3,19 for the shipping costs. But they were £9,-

 

Counter with that - tell him it will cost more than what he is offering, so his offer is unacceptable.

 

 

 

-slym

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InvstmntComcSuply

InvstmntComcSuply

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Very funny:

 

"The seller has offered you a full refund for the purchase price plus original postage & packaging, if you return the item. The refund will include the purchase price plus original postage & packaging"

 

Guess what? He offered £3,19 for the shipping costs. But they were £9,-

 

The terms of the US buyer protection policy require a full refund of the entire price you originally paid including original postage & packaging, once you have returned the product. I imagine yours are the same.

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