shipping & handling

In 2013 I have received five packages back from CGC. Two of which were submitted in 2012 and three others submitted this year at ECCC.

It is the three 2013 invoices I would like to address, a six book invoice of SA & BA SS books on fast track, a two book SS modern invoice, and a four book modern invoice.

As many of you know, all six of my SA & BA books arrived with broken slabs, but the box which was shipped USPS registered was unscathed. Having noted no damage to the box, I didn't thoroughly examine my books until I took them down to photograph them for the registry. These books are currently at CGC being reslabbed.

What I remembered was that the books unpacked unusually easy, and in retrospect I felt that the packing of my books was substandard. Not just below CGC standards, which in the past have required a knife, persistence, and occasionally a chainsaw in order to access my books - packing I respect - but beneath general industry standards when compared to what is shipped to me by Clink, Heritage, Worldwide, Pedigree and the other sites/shops I purchase from online.

When my two packages of moderns arrived over the weekend, I held onto them until I could take them to my LCS and open them in front of a friend who has opened CGC packages with me in the past.

This is what I found: 1 layer of styrofoam peanuts, 1 piece of bubble wrap (large bubble type), slab, piece of cardboard, slab, piece of cardboard, slab, invoice, piece of cardboard, slab, bubble wrap folded over on the bottom & two sides.

Here is what I didn't find: any tape holding things in place, anything between the top of my slabs and the inside of the box, anything keeping my books from sliding around inside the packing material.

I am surprised these two packages arrived undamaged.

I feel if we want our cherished books shipped carefully, we must speak up.

Sincerely

Lee K

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