Or Going above and beyond

Fixing a dreaded fear

The latest invoice that changed to shipped/safe was not shipped/safe when I found out the grades. I originally called the offices because two invoices that were marked as such had no tracking numbers sent to me. This was odd because I normally have an email in my inbox from Kim. This time, it was not the case.

A friendly call had me get both tracking numbers I needed. I threw caution to the wind and asked about my 14 books from Baltimore. They were marked grading/quality control but was finalized and about to be changed to shipped/safe. I asked for the grades. I was knocked for a loop when the third one read off went was now a 9.6. How did this happen. They were 9.8's. Did I not turn my head quick enough when I sneezed? Was it to close to the pizza with extra sauce? How did all my meticulous planning change from the desired result. I hung up the phone disappointed.

I decided upon a gamble and called back. The person that gave me the grades and shipping numbers was not the same person that answered the phones this time. And after the automatic sequence was finally answered I found out I had the pleasure of talking to Molly. I told her the situation (and don't believe her if she said I was crying) and asked if she could pull them from the invoice for pressing and get graded again. She said she could...if she liked me...then hung up. I was lost, I was fearful. I wondered if I should call back and ask why I was treated with such disparity.

I quickly thought about the nickname running through the CGC building she has and even the few times I used it and felt, so much for the idea of her helping. Ok, in actuality, she put me on hold and I listened intently to all the information a prerecording gave me about NGC. And once Molly came back on the phone she took my number and said she would have to call back. An excruciating amount of time later, she was as good as her word. Six of the books that did not attain the 9.8 grade were looked at by Matt Nelson. Four of the six he felt could be improved. I decided to have it done.

Molly needed me to write a letter stating I wanted the four removed from my current invoice and to begin the process all over again. With my credit card on file, my books were once again going through the process, this time starting from CCS. Would I have saved some money if I did send them to CCS first? Should I have listened to the sage advice from my younger brother (and let's face it, who really listens to advice from a younger sibling?) However, if I did, I wouldn't have found out a very valuable fact, Molly does indeed like me.

Thank you Molly for being one of the reasons why I like CGC so much. Your customer service and brightly lit attitude makes it a pleasant experience every time I have to call.

Thanks for Reading

Tnerb

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