I am very new to the comic collecting community and decided to jump in by grading the new JLA/Avengers tpb. I just got my comic back from CGC today and immediately noticed it does not have the custom universal George Perez label I ordered. When I started handling it, it felt like I was moving the plastic around. upon inspection, this is when I noticed that the seam on the right side of the holder has a gap. I am assuming this should not be - but I am new to this so please confirm.
Assuming this should be fully enclosed and not have this gap, what does CGC do when a customer receives their product back with issues, in this case a defective holder and wrong label? I have attached photos for reference. Please let me know if my order number or additional photos are required.
Also, I ordered a High Res image and did not receive this as well.