Cpauger

The original Cert# was 4148369003

I contacted my LCS that originally sent the book in when it came back a 9.6 and they are looking to see if they have a picture of it. As for waiting to see if it is an 8.0 or 9.6, the CGC# and my submission summary both show it as an 8.0 being sent. Not sure how it would say that and then get one with a different grade. I’m just confused how they could “find” my original submission that quickly after sending me the wrong book the first time and have it some how have the grade drop that drastically from them receiving it to when they regraded it. Hopefully when I actually get it and review it with my LCS we will be able to determine if it looks like newer damage or older damage to prove if it is the same book I submitted.

Has anyone ever received back the wrong book in your slab from a CGC signing event? This has now happened to me twice in the span of 7 months. The first was not really an issue as I had my LCS send the book in for me and he had both books that were switched in the slabs so he was able to send them back to have them swapped. This latest occurrence though is a much different story. Unfortunately, I did not go through my LCS this time and sent it in on my own. I sent in an already graded 9.6 Secret Wars #8 newsstand edition and what I got back was a 9.4 direct edition. Not only was it not the right book in the slab but it was also the book that was used for grading as the grading notes mentioned a stain on the back, which the book in the slab had, but the one I originally sent in did not. I called CGC and they set me up to return it under the mechanical error. I was told that once they received it I would be contacted by a someone from their claims department. Instead of receiving a call, I looked at my account today and saw that they checked in the book and shipped out another book all in the same day. The problem is that the booked that they are sending back to me is only graded at an 8.0. Immediately call CGC after seeing this and all they said was that grades are not guaranteed when they crack the slab. I can understand this but to have the grade drop that drastically? A drop to a 9.4 or a 9.2 is frustrating but understandable. A drop from a 9.6 to an 8.0 is unacceptable. Of course there were no grader notes to find out how my 9.6 book dropped all the way to an 8.0. It also states that it was graded today which is also skeptical since the the other book I was sent was graded over a month ago back in June. If my book and another book got mixed up during the signing wouldn't it be believed that someone else received the book i submitted? It is very hard to believe that they "found" the book I originally sent in, graded it, sealed it in the case and shipped it all in the same day they checked it into the system. I honestly feel like I am still not getting back the same book I originally sent in. How can a book drop from a 9.6 to an 8.0 when the only people handling it were the "professionals" at CGC and the artists. I feel like they had a newsstand copy lying around and are just sending that copy back to me because my book is now in the hands of someone else never to be seen again. Does anyone actually know their process for trying to fix the mistake when something like this happens? Supposedly customer service is submitting a ticket back to the department and I probably won't hear back for a week or two. This has really left a bad impression of CGC for me and I will not be renewing my membership. I paid over $300 (grading, signatures & remarks and pressing) to get back a book (that I still do not believe is the actual one i sent in) that has now been devalued by over $300+ due to the massive drop in grade. Anyone know how to escalate this issue? Feel like customer service isn't the right department I need to contact.