Did a little detective work, as is my wont, and because it helps me avoid real work (Steve? Is that you? Uhoh)
Anyway, I checked up on this -- he's right, there was no scan, which is not unusual, since at the time we were drowning in unscanned books and have since caught up, which is nothing short of a miracle. I don't have a record of him having requested one, but this was sold back in 2009, so I may just not have searched properly. I'm disappointed he hadn't contacted us right away, as we could have resolved things pretty quickly, as this was a raw book. We accept returns for any reason on raw books within 10 days of the customers' receipt of the book, just for the record. Without a scan of the book, I can't say for sure what the issue might be, I'm afraid.
Also, folks, you can always contact us with problems directly! Email, phone call, carrier pigeon. We won't bite, unless it pays well. I check my email with almost psychotic frequency, so I usually respond pretty quickly. And as for scans, we have someone working full time on nothing but scanning books, so even $2 cheapies are getting scanned for the site. We're adding 300-500 books a week to inventory, which means we're invariably behind a bit, so email or call if you don't see a scan for a book you're interested in, we'll try to get it pulled and scanned as fast as possible. The only exceptions are books which are off-site or consignments for which we have to badger the seller, but 95% of what's unscanned on the site, I can get you an image pretty quickly by request.
I think that should answer everything. I am now crawling back under my desk for a well-earned nap. Play quietly.
Frank
Metropolis
orders@metropoliscomics.com
212 260 4147 x10