adamjb4

Hello,

I was told in another thread that there were two sizes of slabs; however, I've taken that to mean two categories of slabs, regular and thick. That being said, how many total slab sizes exist? I was a bit confused after receiving at least three different sizes from my first submission, mainly because two cards from the same set must have had some subtle sizing differences.

Appreciate any help!

Afternoon,

Any update on this?

On 9/17/2023 at 7:59 AM, CrystalM CS said:

Hello, 

This is an excellent question. At this time we only have the two sizes of holders, the standard sized and the thick holders. If the cards do not fit in one of these two holders appropriately, we will not slab them and risk damaging them. Although it may seem that the cards are the same size, some manufacturing defects can cause the cards to fit more snuggly or in the other cards case, loosely in the holder than others. 

With the card that is a little loose, we generally will put a sleeve on the cards that we feel will benefit from this method to prevent movement but if you feel the movement is excessive, you can send it back for review and we can see about adding a sleeve to the card. 

Hi Crystal,

Thank you for the quick reply. I've snapped a quick photo from my recent submission showing three differently-sized holders. The middle and far right slabs are the two cards that I mentioned in my original post that both came from the same set, but the biggest slab allows for more movement than I am comfortable with.

I appreciate the explanation for "service unavailable". On a related note, I had other cards similar in size to the '99 Upper Deck Winning Materials, but they were slabbed without issue. Is it worth resubmitting for another evaluation, or will it 100% be returned without slabbing?

Thanks for your time.

Adam

Good evening,

I have a couple questions from a recent large basketball submission. 

1) I received one card back with a "service unavailable" label. From what I can see, others mentioned this is due to a card not fitting a slab. It is a jersey card, but I had cards of the same thickness, some thicker, slabbed just fine. Can anyone explain why this would be? I was properly refunded, so not the end of the world. The card in question is '99 Upper Deck SPx Basketball Winning Materials.

2) Two same-thickness jersey cards (one /99, the other /25 - same set) I submitted were placed in two differently-sized slabs, the larger slab causing the card to rattle around a bit. Will CGC fix this and place the card into the more appropriate holder if I was to send it back?

Appreciate any help, CGC. Thanks for your time.

Adam

On 8/15/2023 at 7:11 AM, KaileeS CS said:

Hello @adamjb4, thank you for contacting us. While CGC Cards has merged both our trading cards and sports card grading companies, they do currently have their own respective software and accounting systems. What this means is that if you choose "trading cards" for your "collectible interest" for example, the credit will be applied to our CGC Cards trading cards accounting system (and visa versa with sports cards). When your brother goes to sign up, just be sure to select the collectible interest that best suits what he plans to send in (if he chooses to sign up at the Premium or Elite membership tiers).

Please let us know if you have any additional questions. Thank you!

Hi Kailee,

Would you be able to check on the status of the $150 credit refund? I haven't seen anything on my cc statement yet. No rush. Please find my order # below:

CSG4429070243

On 8/14/2023 at 1:41 PM, adamjb4 said:

Appreciate any help in advance.

I spoke to a very helpful customer service rep. who was able to help transfer my credit and help me get a refund. However, I suppose I am not fully understanding what I did incorrectly. My brother is planning on signing up for a membership, too, so I just want to be sure on my end before he does his so we don't make the same mistake.

I signed up for the premium tier membership and submitted a large sports card order at the NSCC. When I noticed the credit wasn't applied to the charges on my credit card statement, I called and was told that when I signed up, I chose the wrong "interest" (I put it in quotes because I think I like pie told me). I was under the assumption that CGC was now a conglomerate that included CSG, so the credit would be applied to any grading submission, regardless of type, since the tier description says "$150 credit with CGC". 

Thank you for your time!

Ok, thank you Kailee. I did hear it correctly then. I appreciate you confirming that for me!

Additionally, I know I didn't write "I like pie" in the above message. I even hit back on my browser yesterday to see my original text before I clicked submit and I hadn't written that. Kind of strange... lol.

Appreciate any help in advance.

I spoke to a very helpful customer service rep. who was able to help transfer my credit and help me get a refund. However, I suppose I am not fully understanding what I did incorrectly. My brother is planning on signing up for a membership, too, so I just want to be sure on my end before he does his so we don't make the same mistake.

I signed up for the premium tier membership and submitted a large sports card order at the NSCC. When I noticed the credit wasn't applied to the charges on my credit card statement, I called and was told that when I signed up, I chose the wrong "interest" (I put it in quotes because I think I like pie told me). I was under the assumption that CGC was now a conglomerate that included CSG, so the credit would be applied to any grading submission, regardless of type, since the tier description says "$150 credit with CGC". 

Thank you for your time!