My journey with CSG began back on 4/26/21. I placed an Online Order for a single card to be graded via Walkthrough. Card was overnighted to there facility, labelled WK on all 4 sides and scanned into there system on 4/28/21. This was the beginning of my nightmare.
The site stated current turnaround times for Walkthrough orders was 7 business days. According to management at CSG, 7 business days started from the day they scanned the package into there warehouse. My expectation to receive my card back from CSG was mid May.
It is now July 8th, I am still waiting on my card...74 days and counting
8 service reps told me the same lie over and over again for several weeks. Finally I got a hold of a manager who blamed the Warehouse. Credited me $40. Then the fun began.....
I received an invoice for the order. I called and explained to the accounting department that during the initial Online Order I provided a Credit Card to be billed. Why am I receiving a bill???? Just charge the credit card I provided...There response, there is a glitch in our system and the information isn't transferring over. Accounting department didn't speak clear English....
I paid the bill. Several weeks later I called to follow up again and then suddenly there is an account HOLD on my order. Apparently the accounting department didn't notify customer service/warehouse that I paid the bill or the information didn't carry over. Several weeks later they told me they can't figure out why there is a HOLD on my account???????
Back and Forth for another 2 weeks. Finally, they released my card yesterday. Graded my card a 9 (which is a travesty because I have a loop at home and there is ABSOUTELY NOTHING wrong with the card) 9.5 on all subs except 8.5 on surface. Garbage!!!!!!!!!!!!!!!!!!!!!!!!
Overcharged me on USPS ground with insurance, $34. On a $1500 valued card.
GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!