jbenn26

On 4/5/2022 at 9:36 AM, northkorea said:

I would assume it would be whatever the lag on bulk is... so 12 days, give or take?

Why would it be the same lag on a substantially faster service as it is on bulk?The package contains 2 separate boxes one labelled reholder one labelled bulk with both submission numbers and customer # on the outside of the separate boxes. Each card inside is also labelled with each individual line # as well it should be a relatively easy input.

Just wondering what the input delay for opening packages is right now I sent a package that was received last Wednesday. It contains a reholder order and a bulk submission, just wondering how long it will be before the reholder submission gets input and shows on my submissions

On 4/4/2022 at 8:06 AM, Scottish Punk said:

Can I send in an order for re-holders and a bulk submission in the same box?  Separate paper work of course.  I am going to send in any 9.5's that I received from my first order and would like to do another bulk to get try out the new grading scale.

I did this in two separate smaller boxes inside of one larger box

6 hours ago, ItismeH said:

Give it a rest already...it is clearly stated on their services and fees page that once orders are delivered to their facility, they cannot be changed or canceled...good luck trying to contest that. 

Oh ya? Well it worked my order is on its way back now so...

Delete

6 minutes ago, Ddunn1010 said:

A submission I sent to Beckett on July 24, 2020 finally popped today…just waiting on CSG at this point 

Crazy to think that in the 60 business days since they received my package all they have managed to do is fall behind 3 days on turnaround per business day 

Let's see what today brings hopefully some movement for some of you! 

25 minutes ago, tmoore_25 said:

Nearly every bulk order is waiting on larger slabs. Only those who have submitted smaller 5 or so card orders have gotten them back. 

I have one received 2/26 that is still waiting. Not that it is going to make a difference, but I filed a Better Business Bureau complaint last night. I don't see how it can be legal for a company to take your cards with an estimated turn around time, charge you for service that has not been completed, change the turnaround times to triple what it was when you sent them in, and then tell you "No" you can't refuse the service. Even though it was their failure to provide a service.

I've got a package that was delivered 4/5 that has still not been checked in. So, they have not even opened my package and they still won't return my cards. Meanwhile the turnaround has changed from 60 days to 199 days. If I knew it would be this long when I went to send them in, I would have waited for PSA to open up, paid the higher fees and probably gotten them back sooner than CSG now. It sucks because I really like their slabs. You can't just change the terms after the order is placed and then refuse to agree to forgo the service.

I am going to be filing a better business bureau complaint too hopefully enough of these will do something.

13 minutes ago, CollectorBB said:

I'm an in-system Feb. 25ish bulk ... so I'll let you know when mine moves. Been in grading/QC a while now. 

Crazy, the sent me a message April 12th saying my bulk order is done and that I need to pay I did right away and now a month and 3 weeks later it still says scheduled for grading 

8 minutes ago, Andy Gardecki said:

The more I read here, the more I become concerned.  My standard order arrived on 4/8. It hasn't been checked in.  Back then the timing for standard had just moved to 32 business days.  So today is the 35th business day and mine is not only not on the way back to me, but it's not checked in.  I realize that's about what the rest of you are saying, but I guess I wasn't putting it all in perspective.  I'm also getting discouraged at seeing all these people who have their bulk orders in the system already because they sent 601 cards in (600 bulk and 1 express) so they all got checked in.  I can't understand how CSG doesn't see that as a problem.  

I can't ever see myself being a bulk submitter.  It's not that I don't have 50+ star player low value cards (I've got at least 200,000 that fit that criteria).  It's just that I don't want to see myself as part of the problem.  I sent in 15 cards with an average value of $400.  I used standard as per the rules.  I know my order was perfect on paper and perfect in the box.  So why is it that I feel like I'm sitting behind some order that's got 1000 $10 cards packed into a big box with no order and an extra $2 per card being spent so they don't have to identify the cards? I guess the $10,000 that the bulk submitter paid trumps my little $530 order.

Believe me man bulk isn't moving either I've seen very few people say they have received a bulk back even people that had sent in February when they first opened 

File complaints with the better business bureau they certain deserve it

17 minutes ago, Ddunn1010 said:

I was told my cards were graded on 3/23 and I paid on 4/2 but was told there were a couple of cards that needed the larger slabs and they were hoping to have them by the last week of April. When that didn’t happen, they told me it should be the last week of May and here we are…

Tell them you want your ones that are too thick back ungraded and to be refunded 

17 minutes ago, the10thinning said:

so if a bulk order was marked received today I will not see the cards back until feb of next year at the earliest?  

 

Probably

19 minutes ago, ItismeH said:

I've never seen so many complainers before You guys might as well just vent and post on blowout forums, Twitter or someplace else instead of flooding CSG'S forums...sheesh

Why so people who come here can't see the reality of the situation? They can just be a CSG Homer like you?

25 minutes ago, Ddunn1010 said:

If you have a bulk order and have been told that your cards are in the slab room waiting on the larger slabs please comment in this thread. Trying to get an idea how many people are in this situation. 

Me, I messaged them saying I want my cards back a) ungraded and refunded or b) the one waiting for a holder ungraded and the rest graded but I'm done waiting on these holders 

8 minutes ago, Rob420 said:

199 days is horrible , that means cards wont come back till jan or feb 2022 no thanks thats way to long to wait for cards and to get excuses about thicker slabs , csg holds the same value as sgc and for 25 a sgc card and getting it back with in weeks ill be going to them and waiting for psa to reopen , csg has dropped the ball with turn around times and excuses but once psa opens back up turn around times will drop cause everyone will go back to psa 

Unfortunately turnaround times won't drop when PSA reopens CSG is just stock piling cards and won't send you your cards back ungraded once they have them they hold them hostage until they finish 

1 minute ago, Rob420 said:

199 business days smh , whats gonna happen first luis robert comes back from the DL or i get my bulk subs back , 199 business days is what 6 to 8 months turn around time so thats what Jan or Feb 2022 , CSG is really dropping the ball 

Everyone should just start requesting their cards back or blocking your credit card from paying until the order is actually done

I will be filing a better business bureau complaint I do not want to wait indefinitely for thicker holders I want the cards that are done back with the ones needing thicker holders sent back ungraded and refunded or refunded for my entire order and everything sent back ungraded

5 hours ago, jbenn26 said:

My only advice for people on the fence if they want to send a bulk order is don't do it. There is bulk orders from February and March that haven't been returned to people from when they first opened. The turnaround time you see for bulk at 133 working days is probably in reality over 200 working days. They are already missing their original estimates on turnarounds from February and early March before a big influx in orders. At this point if you were to send I could easily see the Turnaround times being doubled and you being told sorry it's over 200 working days now and you being unable to have your packaged shipped back if you no longer want your cards graded and have your cards held hostage for a year

And just soon as I posted this bulk times are now 199 days turnaround 

My only advice for people on the fence if they want to send a bulk order is don't do it. There is bulk orders from February and March that haven't been returned to people from when they first opened. The turnaround time you see for bulk at 133 working days is probably in reality over 200 working days. They are already missing their original estimates on turnarounds from February and early March before a big influx in orders. At this point if you were to send I could easily see the Turnaround times being doubled and you being told sorry it's over 200 working days now and you being unable to have your packaged shipped back if you no longer want your cards graded and have your cards held hostage for a year +

48 minutes ago, KBost33 said:

Yep, same response,  in "slab room".. well guess what? I put a limit on my CC, and I will not pay another dime towards balance until I get some of orders back I have already paid for. I have 800 cards there, they got the 5 express cards done.  I have 1 back. Still don't have my unlimted walk through back from 4 weeks ago. My suggestion is that for everyone. They want paid,  and to hold money for weeks at a time, nope. Do the work, complete the job, and have ready to ship THAT day, and I will pay for everything.  Not  paying $4000 to be told over and over, "in slab room". Must be biggest slab room on the world. 

A walkthrough taking a month?!!

I am also very curious to see if anyone has 

15 minutes ago, C. Yeager said:

This must be the go-to response that works the best for CSG at the moment. I was told exactly that for my bulk order as well. However, I'm fairly certain that is false, as none of the cards I sent in would be of larger size. (And it seems like when cards are actually bigger, CSG send them back ungraded with a label mentioning that, like with the 1989 Upper Deck Ken Griffey Jr. rookies.) That being said, I did send in several SkyBox E-XL cards, which are multi-layered, and could be considered thicker. However, I sent two SkyBox E-XL cards off with an Economy order and already got them back, and the cases seem identical to the others I got back. It is understandable that CSG is swamped, but I'm no longer convinced that the thicker cases are actually the hold up. 😅

 

I don't think they were ever the reason the reason is more likely to be they underestimated the demand and were not ready for what they were receiving but instead of saying that and being perceived bad they pass the blame to someone else by saying they are waiting on them for the thick holders 

1 minute ago, richard waldron said:

second week in a row of opening packages received march 29!!

I think it's actually the 3rd week in a row 

24 minutes ago, theeddiefastrack said:

Not sure if your orders have the same issue, but I have been told for over a month that "they're graded, but we're waiting on larger slabs for some of the bigger cards"... apparently if cards are even 1mm thicker, they need this larger slab and they are waiting on them... I honestly can't imagine which cards I sent in are thicker (prizm?) but they won't tell me which ones... which is a bummer as I'm holding off on sending more cards as I have no idea what cards are thicker (I've mostly sent in 80's-90's junk wax for my PC).... I was told last week that "they're hoping to get the slabs by the end of May but aren't really sure"....

This may be holding up your order, I'd call and check. They've been very friendly with me, which I appreciate. 

This is pretty much the same issue everyone is having they don't have big enough slabs for virtually any order and they tell everyone your cards have been graded to justify charging your card but then they just sit there for months on end waiting for new thicker holders. Anytime you call they tell you that your cards are in the encapsulation room then when you call weeks later your now waiting for holders. They have been saying the new holders should be here soon for about a month and half now