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Blackbeard32

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Posts posted by Blackbeard32

    Lost Items

    in Ask CGC Cards – Sports

    Posted

    On 7/12/2021 at 2:50 PM, PunsRTonsOfFun said:

    Definitely. People need to chill out. We're in unprecedented times in the hobby and CSG has been in the game for less than six months. Everyone needs to take a breath, relax, and be patient.

    People are upset at the expectations that CSG provided. When I sent my cards in on April 2nd they said 31 business days. They were still opening packages from end of February (before they put up that nice tracker to tell us what week they are opening) Being mad when a pizza place said 30 minutes for a pizza and ended up taking 90 minutes. That is the level of miss they had on their "estimates". If they would've said 100 business days I would've changed the cards I sent in. We aren't wrong for being upset. Set realistic expectations and that is what your customers will believe. Don't market 30 business days and say it was over 100 because it was only an estimate. 

    100+ Cards Need to be Graded!!! help!

    in Ask CGC Cards – Sports

    Posted

    26 minutes ago, Brandon Melnick said:

    These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS.

    They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. 

    I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. 

    Fast forward 70 business days...

    I have yet to have a single submission graded by these incompetent A holes. They refuse to acknowledge that they messed up and furthermore refuse to take responsibility and act accordingly. 

    EACH OF MY 16 SUBMISSIONS IS NOW AT LEAST 20 DAYS OVER THEIR OWN ESTIMATED TURNAROUND TIME.

    My 3 Standard submissions are all over DOUBLE their estimated turnaround times and 2 of the 3 have not even been entered into their system. This tells me its only going to get closer to a 3x or 4x turnaround time multiplier for those! So I'm looking at a minimum 75 business day turnaround time for submissions I'm forced to pay $25 a card on and that was sold to me as a 30 day turnaround time. 

    Today, sick of being taken advantage of and hearing excuses from them about how horrible they are at what they do, I called customer service and ensured I spoke to supervisor. I explained how 2-4x multipliers on 30 day submissions is not acceptable and I felt like they should only charge me the bulk value pricing that they actually are delivering.

    I was told that this is what is basically, and just to deal with it and that they would not be offering any credit or cancelations for orders they have already received. It didn't matter that their 30 business day estimate has already turned in to 75 days and I'm looking at over 100 days for the 2 submissions that haven't even been opened yet... 

    These people are hopelessly incompetent and refuse to do right by their customers. In short, they won't be in business long. I would advise you to stay away from this company as they are:

    A) Horrible at what they do

    B) Hopelessly incompetent at running a business 

    C) Have absolutely no problem screwing over their customers 

    D) Have a very short life trajectory as a company so the slabs will be worthless in a couple of years. 

     

    Cards graded?

    in Ask CGC Cards – Sports

    Posted

    So I paid my due invoice about 10 days ago and when I talked to the accountant she said my cards were graded. In my account it says they are scheduled for grading. Can anyone clear this up? Are they graded? When can I see the grades?