Atrius

I also had a submission go QC/F on a Saturday. I actually called customer service today because, go figure, I'm scheduled to be out of town later this week. Wanted to see about upgrading return shipping time. Spoke with a nice gentleman who checked on the order and told me it was in the mix of being done, which I took as likely being done today. Went back to check status just now and it shows shipped! Restating for all. Economy Order (14 cards) Sent: 2/26 Marked Received: 3/1 Scheduled for Grading: 3/12 QC/F: 4/13 (skipped grading step altogether on tracker) Shipped: 4/15 I have a few others still being worked on so will continue to update as these progress.

Just statusing here. Order still shows "Scheduled for Grading". That would put this submission (Economy) on biz day 29.

I reached out to CGC through their support email and did get a response - basically just saying that the order status reflected is accurate and my order is in queue for grading. They did say that the turnaround times are of course not guaranteed. I think the way they have each service tier listed on the website is definitely misleading. I can get over the fact that it's not a guarantee, but blowing by the quoted TAT by over 30% on an Economy submission (and nearly DOUBLE with others) is just... pretty bad. CGC - I'm willing to bet that the majority of us have no problem with patience. What we have a problem with is radio silence. I haven't heard a single thing until I had to reach out to your company via three different methods. Acknowledging delays with quoted TAT estimates is literally customer service 101 - particularly when you've already charged your customer for the service. Many times people spend thousands of dollars grading on a single submission. Just a bit shocking for the sticker price of grading.

Economy - 14 cards Delivered - 2/26 Marked Received - 3/1 Scheduled for Grading - 3/12 Today is biz day 20, so much for that marked TAT.