Thanks for the reply, but I don't think that really answered my specific question. I get that you use the most "up to date " turnaround time, but what I'm asking is when that timer starts for a specific submission. In my case, I had a submission in back in mid-august. When the submission was received, the current turnaround time was 21 days. During that 21 day time period the turnaround time changed to 24 days, and eventually 28+ days. My submission did in fact ship out on the 29th day, which would have 1 day over the latest turnaround time (not a big deal) BUT it was over a week past the original turnaround time that was set when the submission was received by CGC. I'm not upset or angry, I'm just trying to get clarification so that I will know what to expect for future submissions.