chrish-migration

17 hours ago, Spitball Bros said:

You are wanting to change the address where something is shipped. I am glad they make this tough, and force you to do it through the website, where you created the order, to prevent fraudulent changes to shipping.

by the way one thing to mention in case you don't know editing your shipping address on your profile tells you this

Edit Shipping Info

Please note that changes here will not update any submissions that are already in progress online, in transit to CSG or already received by CSG.

which is why they tell you to e-mail them with the new address

16 hours ago, Spitball Bros said:

You are wanting to change the address where something is shipped. I am glad they make this tough, and force you to do it through the website, where you created the order, to prevent fraudulent changes to shipping.

i am glad you are glad.

but when they are saying something is in the slabbing room and you online account only show scheduled for grading something is wrong.  i need to change my shipping address due to the fact who really knows what the status is and i am scheduled to go out of town on an unscheduled business trip.  no one will be around to accept the package and can't have it sitting on the steps in the middle of a city.

it is now 7 days into requesting a change of shipping address through e-mail and no answer back from them. so, you have to do it this way according to customer service yet they don't answer or read e-mails.  geez, i don't know, Topps had no problem changing my shipping address for an order not yet shipped with 1 simple call to customer service.

maybe if their information on exact status of my 2 orders where actually known i would not have to do a change of address in a just in case i will be gone from home scenario.

and yes i do understand the fraudulent concern. but how many people are actually calling from my house on the phone # supplied to them on my orders to change address. they can see the # you are calling from you know.

On 5/14/2021 at 3:04 PM, NicholePer said:

The turnaround times are estimated on tier. Since it is in processes, you shouldn't see a difference in turnaround time. You can contact CSG customer service about your order by calling 888-274-4723 (toll free) or 941-361-1950, or email service@csgcards.com.

it seems to be the default answer to everything here.  contact customer service or e-mail which you may or may not get replied to in a weeks time.  usually customer services answer is i don't know why it does not show that on your submission, (online account) when we show this.  example: your order is in the slabbing process but your online account shows scheduled for grading or your cards have been in the grading process for 9 days now yet it only shows as received.  it should  not be difficult to update things on an order, no less what they see and what you see is so far different.  unless its just a bunch of tell them what they want to hear thing.

6 hours ago, KLWalden said:

mine delivered March 25--still nothing--just run around from customer service that they will look into it--my guess is they are a mess and have no real system in place 

i think you are right. they are just telling you things to get you off the phone. they told me my cards were being slabbed and everything still says scheduled for grading. you can't trust this outfit. i will not renew membership when it comes time.  also, you can't change shipping address through customer service so you need to send an e-mail asking and that takes a week it seems for them to get back to you if at all.  a total mess.