Oh good I'm not the only one dealing with this bs. Hey CGC, here's a tip. If the turn around time to even start the pressing process for non-fast tracked books is longer than 8 months (what is it now? a year? Not sure if that was the TAT when I submitted them last July, but oh well) then get rid of the 8 month deadline where is stops tracking the orders. I thought a whole bunch of new people were hired and improvements were made? I mean that was the justification for price increases, right?
For what feels like the millionth time when dealing with grading companies...COMMUNICATION IS KEY! Let your customers check status at any time for as long as it takes. None of this "sorry, now you can't even view your order!" nonsense.
End rant.