It was a very good soapbox rant, and I think many of us share your feelings, especially those of us who collected or sold books in the early 1990's and watched the industry implode. They obviously have a massive capacity issue, so they need to look at ways to fix that. Hiring local employees is one way, but I have no idea if the talent pool in Sarasota is sufficient, and in terms of Florida, that is one of the more expensive areas to live. So opening a new location (or locations) should really be something they are looking at. They may have some competition however, as both CGC and CBCS websites proclaim they are hiring. IMHO, this is a huge opportunity for the smaller CBCS to gain substantial market share if they can solve their capacity issues (which don't seem as bad) faster. Temporarily halting submissions of the cheaper tiers may also be an option, especially Slow Modern and Slow Economy. They desperately need to halt the growth of the backlog or they run the risk of never being able to catch up. I sure hope the people at Blackstone are smart enough to solve these problems. Its really hard to know with these investment companies as their primary focus will just be on profitability, and often they look to either dismantle companies and sell the parts or try to restructure the business and then sell them off or take them public.