Twanj:
My apologies for the bad experience you encountered. We try very hard to reply promptly but sometimes its just not possible.
When art gets double sold or when you're trying to made an offer on a piece, and it gets sold it sucks. It doesn't happen very often and I try to do my best to make sure that doesn't happen but sometimes just out of my hands. And then sometimes its just me making a mistake. It happens, I'm also human.
To address to email situation: I noticed many emails weren't getting delivered and my inbox frequently was crashed due to too data overages. I've recently purchased a higher capacity email to avoid these issues as well as now investing about 15k into a new inventory platform and website that should help avoid future issues with double selling. These should be ready later this fall.
I'm usually available on facebook, skype and social media about 8-15 hours a day (usually 7 days a week to my GF unhappiness) to answer questions. I'm always happy to chat on the phone (my cel is posted on the site) so please feel free to reach out if email doesn't seem to work.
I'm sorry i don't recall the specifics of your deal/offer but am always happy to try to make both the buyer and the artist satisfied. If its not done on a current piece then on a future one. I def take pride in selling a piece a fan loves and will cherish. As a fan and collector myself, i know that feeling of missing out on something I really wanted.
I hope you give us another shot if something strikes your fancy.
In the meantime, please stay safe.
Sincerely,
Jason Schachter - Essential Sequential.com