I've asked the London Office, how do I mail in? They said they can't, it is drop off (by appointment only) I said it'll cost me a fortune to travel in to drop off plus hours and hours of my time. They said I could still mail to the USA... well, I can't. The non-online submission (ie using PDF) seems to be no longer available and the mail in option for online submission is greyed out. I've just spent £XXX for a year's membership and I've no way of using the service. Am I the only person in this position?