J. Byrd

That's next on the list. Trying to avoid it because I don't want to have a temper tantrum over the phone (won't happen in print), but it looks like the call is an inevitability at this point.

Thank you VERY MUCH for your reply. I will do that today. DAYS LATER... I have sent emails with all the information you requested on the 7th, the 8th, and again today. I have yet to receive a reply.

WORD.

Calling the CS number was my last resort. I ran through some nightmare scenarios in my head of having to read off the list of 26 certification numbers and getting even a couple of them mixed up or wrong. That could have been a disaster because my frustration level regarding this problem is getting pretty high. The last thing I need to do is lose my cool over the phone because that won't accomplish anything, and I would be taking it out on some poor schmoe on the other end who had no part in the problem aside from being unlucky enough to have picked up the phone when I called. I'm not thrilled to be airing all this in a public forum, but I thought it preferable to the possibility of me behaving in an uncivil manner on the phone.

I am sending my emails through "Contact" because that is the only obviously available means to email, plus I have used that before and it worked out just fine and I have received courteous and helpful return emails very promptly. This lack of response is "recent" and only with the current issues. I've never had this problem before. As for the rundown of what's going on with the books, I have one (1) with a bit of lint inside the capsule, one (1) with a severely bent and damaged inner capsule, four (4) with unacceptable scuff marks on the outer capsule - to include one with a ring of scuffs circling a male character's private area - seven (7) with label errors, and thirteen (13) with cracked outer capsules. The ones with the cracked capsules can be broken down into two distinct groups with six of them having a similar crack on the side just below the upper left corner, and seven with a similar larger crack on the right side in the middle. Customer Number: CS095158 Certification Numbers: Lint/inclusion in capsule = 3903145001 Damaged inner capsule = 3884915002 Scuff marks = 3864271001, 3945409002, 3956223001, 3986366001 Label errors = 3884913001, 3884913002, 3884913003, 3884913005, 3884913006, 3884913007, 3896727003 Cracked capsules = 3860175001, 3887408001, 3887408002, 3887408003, 3887408005, 3887408009, 3888348003, 3888348006, 3896727002, 3896727005, 3923023002, 3923023008, 3923023009 Thank you very much for responding to this post, and please let me know if there is anything else I need to do to expedite this. By the way, I have a number of large boxes and I can probably ship these out however would be most convenient, with the exception of all 26 in a single box. That would be a bit much.

I'm getting a little desperate and posting to the chat boards is my next option. I have been emailing CS since December and getting no response from them. I now have a stack of 26 (TWENTY-SIX!!!) returns that really, Really need to be dealt with. Can anyone help me get in touch with someone in Customer Service who can assist me with this? I am NOT trying to find someone to yell at, I just want this issue to be resolved and the problems with the books to be fixed. Any assistance will be very much appreciated. Thank you.