CGC's current turnaround (working days) for Economy submissions is posted as 237 days (as of 10/5/2022). Honestly, CGC should be embarrassed by this egregiously high turnaround. I submitted 18 books back on 1/13/2022 and CGC received them (physically) on 1/20/2022. Since then, I've received 11 of these 18 books back. The 7 that remain in CGC's possession are all Economy class (not fast tracked).
By my calculations, these 7 Economy class books have been with CGC for 170+ working days (excluding weekends and national holidays). If the current posted turnaround is accurate, I should expect to receive these remaining 7 books sometime in January 2023 - nearly AN ENTIRE YEAR after CGC received them (AND took my money to grade them). I'm hard pressed to think of any other business where the service provided takes a calendar year to deliver - while requiring all payments up front. Seriously, this is just unacceptable.
I have a very large collection with many more books I've been considering getting graded, but I simply can't justify sending any more books into the grading "black hole" that CGC has become. I even have a Star Wars #1 graded by CGC at 9.0 (received back in May 2022) with a 2mm piece of some other comic book sealed inside the slab - no doubt due to GCG's QA problems (see attached). This book should reasonably be sent back for Reholder service, but I'm now reconsidering that, as well.
Lastly, I cannot locate the status of these 7 "in limbo" Economy class books on the Submission Tracking page. Nor can I locate the status of 9 Modern/Standard class books that were already graded and returned to me. Only 2 of the original 18 books submitted (and returned to me) from the original order (CGC0771357919) are showing on this page. Interestingly, these 2 are the only ones I had pressed before grading. What gives? And, please, no platitudes about how important we are as customers.
CGC is in business to provide a service (several, in fact) and you are continuing to have HUGE issues that need to be resolved ASAP. In the interim, I will be looking to your competition for my next grading submission. This should be the LAST message any business wants to see coming from their customers - or should I say, former customers. I've no doubt that CGC will be seeing more and more of these messages if they can't get their act together soon.
