It does look like he's working it out. That's a very good thing.
However, since he solicited the sales and opportunities on this board, he probably shouldn't be upset that people are using the boards as the primary means of contact for him. If he started it here, he should organize it and complete it here. I understand that other means might be more convenient for him but it should be about what his customers expect and what works for them.
Changing the venue, midstream, seems to have caused more problems than it solved in terms of communication.
I did not change venue, I just simply can not keep track of things via PM. If people would use a single PM thread for all the info like I tried to make for each customer it would be great. But it didnt work, I would have 10 pms from one person over the time it would take to get one set of books back and then we had moved on to 5 months of other submissions. This got confusing so I asked to be reached by email from now on. I know for a fact other board facilitators ask for communication by email.
I hear a lot about how I did not communicate here on the boards, but that is what was causing issues for me. So I chose not to use PM's as a business route.
or shipping either apparently.