Ok I need to comment further regarding this issue. In reviewing your response to my post of April 8th, in particular your statement that "This happens from time to time in the encapsulation process", I find myself asking the following question. Why would your quality control system allow a slab in this condition to be released to the public? Do you not see this as a defect? I mean the purpose of having a book encapsulated isn't simply to protect it from the environment. The holder itself is supposed to enhance the books overall visual quality, and certainly an issue such as the one shown in the images I've provided detract from the books overall visual quality. So surely these unwanted and undesirable elements must fit into what you call "Mechanical Errors" because this is not the standard outcome in the encapsulation process. So what can you do to help make my situation right? That appears to be the million dollar question, as per your policy only the original submitter can return a slab with mechanical errors, and I am not the original submitter. If no exceptions are to be made and I must abide by the the tenets of this policy, it would be much appreciated if you would at least confirm that what I've pointed out in the images I've provided are indeed Mechanical Errors. This way when I approach the person who sold me the slab, there will not be any debate as to whether or not the slab has defects, and that these defects should have been included in the products description. Furthermore, after paying several hundred dollars for this slab I should not be the one to have to pay additional monies to have the slab reholdered.