Sea Elle Arrrrr

On 6/29/2022 at 8:15 PM, CGC Mike said:

 

I brought this up to management, and they were under the impression that you have already contacted customer service and they are handling the problem.  Is this true?  

No...  I have not contacted customer service.  

Kind regards

Chris Reynolds 

On 6/28/2022 at 9:23 PM, CGC Mike said:

Hello

I am sorry that this happened to you.  I have spoke to the QC supervisor and the QC manager about this.  I will have to check and see if Excelsior Comics has to be involved, and I will send you a PM.  We will provide a shipping label, and pay for return shipping.  Look for a PM from me tomorrow.

Mike

Any updates?

On 6/28/2022 at 9:03 PM, Sea Elle Arrrrr said:

Hi Mike,

 

I am the owner of the unsealed slabs.  They were submitted on my behalf by Excelsior Comics and mailed to my US Address and then shipped to me here in Canada.  The box was in prestine condition with no signs of damage.  When i opened the package and looked at the first slab it literally fell apart in my hands.  I then realized the entire shipment of 5 books had the same issue.  No cracks, scratches or dings.  Just not sealed correctly with the plastic tabs that hold the slab together, snapped off inside the slab.  The entire faceplate could be removed with the label.

 

I would love to get these reholdered as I paid for Fast Track service.  Only issue is return shipping as I live in Toronto Canada and the original shipping address is in Niagara Falls NY.

 

The invoice number is 4067200

 

Thanks so much for your help!

On 6/28/2022 at 9:30 AM, CGC Mike said:

Is there any chance to get an invoice number for this submission or, can anyone make out a certification number on one of the slabs?

Hi Mike,

I am the owner of the unsealed slabs.  They were submitted on my behalf by Excelsior Comics and mailed to my US Address and then shipped to me here in Canada.  The box was in prestine condition with no signs of damage.  When i opened the package and looked at the first slab it literally fell apart in my hands.  I then realized the entire shipment of 5 books had the same issue.  No cracks, scratches or dings.  Just not sealed correctly with the plastic tabs that hold the slab together, snapped off inside the slab.  The entire faceplate could be removed with the label.

I would love to get these reholdered as I paid for Fast Track service.  Only issue is return shipping as I live in Toronto Canada and the original shipping address is in Niagara Falls NY.

The invoice number is 4067200

Thanks so much for your help!