My friend got paid quickly after supplying what the buyer paid, received (pictures of the ruined item), and their shipping signature as required for delivery. Yet before, during, and after receiving the check, CI never mentioned her getting the ruined item back from the buyer. She's fine with it but was curious if she should call them and ask if they now want it. It was a one of a kind item and valued at something like 15 or 16k I think. When I saw the photos the buyer sent her it looked like the shipping company had an Elephant dance on it, it was sad. Everyone is telling her if they never asked for it during the process, (I guess after seeing how messed up it got in shipping pretty much destroyed and not repairable per the photos and the receiver freaking out) they don't or would have told her. I have no idea, but was curious what the experience was with people who have used them before.