Shane H.

Hi - It is taken into account and can effect the grade if bad.

Hello - That is certainly something that we'd like to do in the future! Thank you. 

Hello - Thank you for your inquiry. Processing of orders generally runs 2-10 business days from delivery depending on submission volume. You will receive an automated email notification to alert you of your new submission once it has been processed. After processing you may begin tracking the progress of your orders online via the Submission Tracking feature.

Hello - We know that turnaround times are important to our customers and we are working hard to complete submissions as quickly as possible while still maintaining our high-quality standards.

The turnaround times on the CGC Trading Cards website reflect the approximate time we think it will take to complete a submission that was received in the last week. Unfortunately, due to growing submission volumes and other factors, these turnaround times cannot predict the time it will take to complete a submission that is received in the future. Check our website often for the latest turnaround time estimates. We apologize for any delay or inconvenience.

Thank you for your inquiry. The CGC Servers were temporarily down and as a result, the Online Submission Form, Submission Tracking, Certification Verification, Census, and Registry functions were impacted. The servers are back up and all the site resources have been restored. We apologize for any inconvenience. 

Hello - Please email service@cgccards.com for more information. 

Hello - It is impossible to provide feedback until we have a card here to evaluate. 

CSG will be accepting submissions in the very near future. For launch updates delivered straight to your inbox, click here. Current members will have automatically have access to CSG submissions.

Hi - Please send a photo of your card to service@cgccards.com and I'll review with the team. 

Hello - We know that turnaround times are important to our customers and we are working hard to complete submissions as quickly as possible while still maintaining our high-quality standards.

The turnaround times on the CGC Trading Cards website reflect the approximate time we think it will take to complete a submission that was received in the last week. Unfortunately, due to growing submission volumes and other factors, these turnaround times cannot predict the time it will take to complete a submission that is received in the future. Check our website often for the latest turnaround time estimates. We apologize for any delay or inconvenience.

Hello - Thank you for your inquiry. The CGC Servers were temporarily down and as a result, the Online Submission Form, Submission Tracking, Certification Verification, Census, and Registry functions were impacted. The servers are back up and all the site resources have been restored. We apologize for any inconvenience. 

Hello - Yes, there are customs fees associated with international shipments. The customer is responsible for any shipping or customs charges incurred by CGC in shipping their collectibles.

Hello - Please email a photo of your card to service@cgccards.com. 

Hello - Cards and comics should not be shipped in the same package. Thank you. 

Hello - No, this is not a service that we currently offer. Thank you. 

Hello - Thank you for your interest in CGC Trading Cards. You can read more about the CGC grading process here. Each collectible is evaluated by multiple grading professionals. We do use a laser scan to determine centering on cards. There are steps in place to prevent debris from getting inside the holder but this can't always be prevented. If this happens to your card you can just reach out to us and we will correct the issue. Have a good day. 

Hello - The only way to get a perfect 10 is to pay for sub grades and receive 4 10's on the sub grades. Grading with sub grades takes 3 or 4 times longer than without, so to examine every card in that level of detail, even those that do not pay for sub grades, is not feasible. 

Hello Tyler - The turnaround times vary with our submission volume and will be longer in periods of high demand. The estimates posted on our website are reflective of the length of time it will take for a submission received today to be finished. They are reflective rather than predictive and they are updated as those times fluctuate with our submission volume. Our submission volume has been extremely high and we are working to complete submissions as quickly and as safely as possible. We apologize for the delays and any inconvenience.

The most frequently asked questions for the week of 12/7/2020 were on the topics of 1) canceling web orders 2) $150 grading credits, and 3) shipping labels. See below for more information on these areas. 

1) Canceling Web Orders - It is not necessary or possible to "cancel" a web order. No charges have been made. CGC does not process charges for submissions generated using the online form unless or until they are received at our facility for services.  You may discard the unneeded packing slip you will not be charged.

2) $150 Grading Credits - Please note that the online form is unable to display any available grading credits. The Grading Credits are valid for 1 year from the date of purchase and they will automatically apply to any regular CGC grading fees including Trading Card grading fees. Please note Membership Credits and Discounts are NOT applicable to Private Signing Events, CCS Service Fees, and Shipping & Handling Charges. You will receive your invoice number(s) when your order has been processed at the CGC office. No charges will be processed until your order is received in our facility. Any available grading credits will be applied automatically prior to processing the charge.

3) Shipping Labels - CGC does not provide shipping labels. The shipping fee referenced on your packing slip is for return shipping. 

Hello - It is not possible to edit a web order. No charges have been made. CGC does not process charges for submissions generated using the online form unless or until they are received at our facility for services. You may discard the unneeded packing slip and start over or you can handwrite the correction. 

Hello - Yes, the graders can tell if the issues with corners are from use or the cutting process. 

Hello - We actually do not provide a shipping label for your order. The fee referenced on your packing slip is for the return shipping. The online form is unable to display any available grading credits.  The Grading Credits are valid for 1 year from the date of purchase and they will automatically apply to any regular CGC grading fees including Trading Card grading fees. Please note Membership Credits and Discounts are NOT applicable to the following:

Private Signing Events

CCS Service Fees

Shipping & Handling Charges

You will receive your invoice number(s) when your order has been processed at the CGC office. No charges will be processed until your order is received in our facility. Any available grading credits will be applied automatically prior to processing the charge.

Hello Tyler - Yes, we are generally able to process within the estimated turnaround window provided on the website. Please note that these are business days and the window begins once your submissions are received into the system not delivered to our facility. The individual phases of the grading process fluctuate with our volume overall, as well as, our volume within each service level. You will also find that things move a lot faster as we approach the end the of the process. Have a good day. 

Hello - Yes, there is a $5 fee for all errors. We do not currently have any public plans to modify our holders or labels. We currently do not have an exact date for the opening of a EU office for the grading of trading cards. As it relates to labels, yes, we are exploring that possibility. Have a good day.