I had 20 books rejected in a prescreen. There was no shipping damage noted and they were shipped in a box with another 8 books submission that came back just fine. I emailed them and they refused to make good on damaging my books and said “we don’t know that they weren’t damaged, when we received them.” If books looking like this are unpacked damaged in a 9.8 prescreen, it should be noted and the submitter should be notified. I believe they were dropped, at some point. Definitely disappointed and I am concerned for my other submissions.