LKG

It was a 100% Increase when I submitted mine at 30 days, so expect 150 business days when you submit your bulk lmao.

1 hour ago, Pikepro2003 said:

I feel like there is more truth in what you both have said then what is on the website here. If you go to your submissions and click on status explanations it says on that page orders are first in first out but that is clearly not true. And I agree I would like to see much better communication from cgc on the changes and things taking place it should be clearly posted on the website whats going on and who will be effected along with an email to every current member as well. I haven't seen any of that other than posts on here that skirt around the questions that give no solid answers or details. I dont believe that is to much to ask for and would put alot of peoples minds at ease. 

I agree they keep trying to be politcally correct and skirting around questions when all they need to do is be honest and upfront with us.  Even when they had the issues with the Holders being able to open, they could have easily said they modified their holders to be even sturdier and secured, which I found in another post much later on.  Instead they didn't address it and still haven't.  All they said was that their engineering team is continuously examining their methods and they take photos smh.  I feel people are afraid to voice their opinions because of revenge grading, but at this point I don't care and just want my cards back.

12 hours ago, Nathan Robins said:

My understanding based on answers Paul has given recently would be that the cards once received go through a verification process. Based on the number of cards, accuracy of the submission form, having to validate/research any cards would mean that some batches come out of the verification phase faster than others and into the queue for grading. This would mean that not all orders are graded in the order they are received. 

The answers I've seen were politically bogus and 100% CGCs fault.  CGC has even started to lie to me saying my cards have been gradeded but not shown in the system due to "IT ISSUES," yet many people have their submissions updated daily.  I'm at 53 business days when I submitted during 30 days, or 62 if you count the time it sat in their offiec.  Although CGC claims to be transparent as possible, we are not getting good explanations on why things are happening like:  Partially completed submissions, their "IT Issues," turnaround times, why lower tiers are being pushed back, not including the time it sits in their mail room, etc.  I've reached out to CGC Customer service multiple times and keep getting the runaround; is this how CGC treats their customers or are we each just another number?

1 hour ago, sellerservicescorp said:

Follow up, that once marked as scheduled for grading, they completed really quickly, both finished and were shipped to me on 2/12 and scheduled to arrive today 2/17.

Nice to see other people that submitted after me are getting there's back before my 11/30 Bulk smfh.

Bulk arrived at CGC 11/16.

Received 11/30 

Still scheduled for grading as of 02/12: 50 Business days lol.  Submitted when it was 30 days.  

Called CGC, the customer service operator was extremely rude.  I asked to speak with the person following up on my submission who seemed helpful.  Apparently they are being graded, but are doing "system upgrades" and that's why it's not updated. I discovered that was a lie when my friend checked his today and it was just updated.  Told me no estimated timeframe from IT (IDK how the relates to my cards being finished). Unbelievable.

Yes, 2 of my submissions were already completed and in my possession that were submitted during the same time.  Something tells me there are some problems going on behind the scenes.

Bulk:

Received 11/30

2/3 of Submissions Shipped 02/05 45 business days.

1 Submission is still scheduled which is odd.

23 minutes ago, WatchtowerGameLounge said:

My bulk (no subs) went to scheduled for grading on the 12th

Moved to Grading/QA stage on the 28th.

Still waiting on them to complete that stage. 

Jeez at this rate my 11/30 bulk will be completed close to the 60 business day mark.  Anyone else feel ripped off when they waited so long to update their "estimated" turnaround times luring in as many "30 day" customers as they could?  Add on an additional 10 days I had to wait for them to log my mail in, in other words, my turnaround time would be double than the estimated!

58 minutes ago, DB Cards said:

11/23 bulk moved to grading/quality control today.

Anybody know how long to expect it to take from here?

How long was it in scheduled for grading to grading?

11/30 Received BULK

Scheduled for Grading 01/29

42 minutes ago, DB Cards said:

I was super surprised today when my 12/1 bulk order got scheduled.

That's messed up, my 11/30 Bulk is still received.

In other words your package will be sent back to you and you'd have to wait another 2 weeks lmao.

2 hours ago, alohaboyz said:

Oct 28 2020 received.   STILL SCHEDULED IN GRADING. 

at what point do i start a claim for insurance coverage?

 

 

That's ridiculous, I know a ton of people who have gotten their bulk after that date already.

Received: 11/30 Bulk  (Technically received 11/16 but took them 2 weeks to open the mail, while they were opening combination walk throughs with bulk and cutting the line) (His bulk is already graded smh.)

Status:  Received

Business Day #37

What gets me is the fact that everyone with 11/30 submissions were technically arrived at their office 2 weeks prior and had to wait that 2 weeks to open packages.  I understand the holidays delay, BUT people who submitted bulk with their walkthrough submission during the same time got their bulk logged and received first and essentially CUT THE LINE before bulk packages that arrived sooner than theirs.  They should have thrown their bulk with the same queue.  

Type:  Bulk

Received:  11/30

Status:  Received.

Thank you for clarifying some of this confusion Paul! It is much appreciated and rejuvenates my trust in CGC as a new customer.

4 hours ago, PaulS. said:

This is not correct and I will speak to customer service to clarify. The 60 day turnaround time applies to orders we are receiving now. For the bulk orders shipping out the door right now, we are at about 33 business days, but we know that will slowly increase as we work through the backlog. We want to be as transparent as we can be because we know that turnaround times are very important to our customers.

In response to additional comments I saw on this thread, no, nobody from CGC has quit or been fired. Quite the contrary, we have been hiring like crazy! 

 

Paul

So now we have to wait 60 days when it was just tracking a little over 30-40 days?  Someone explain to me how the order that were received back in November, now have to wait double the time if it is first in first out?

Is CGC going to respond on OPs question? Because I would like to know as well.

Does CGC have population reports for TCG? If not, when is it expected?

Does CGC have population reports for TCG? If not, when is it expected?

Type: Bulk

Arrived at their "Post office" on 11/16

Received: 11/30

So that is 10 business days that it just sat and I believe should be included in the turnaround time.  I don't mind waiting.  I just think they should update their turnaround times from when it arrives at their location to be more transparent.  

Took them 2 weeks for them to even log mine into the system as received.  I'm guessing it's 30 days from when the receive it.  Not looking good to receive this by Christmas   

I have the same problem, I called and someone said they are working on subs from the 9th to 13th.  So I'm giving it a few more days before following up again...