William Gilbert Jr

Absurd. 150/minute isn't even remotely feasible.

You have to tilt it and look for the different looking reflective surface

It seems the most likely scenario here is that yes, they probably misplaced your order initially, and if I were to guess, when the USPS delivered them (or whomever), the order in question got delivered late, so it didn't go with the rest, or some other simple mixup like it got put in the wrong pile or something. But, none of that matters, its a simple delay, who cares. Regarding the grades, again, the most likely scenario isn't spite, but probably was given to a new hire. If I were CGC, the new graders would have to start with bulk cards, and once they get experience, handle the more expensive ones. Recently they've probably added a lot of new graders in order to keep up with demand, and like anyone thats new to a job like this, was a little bit too harsh when it came to grading, and could've even dinged up some of the cards because they were nervous or something, knocking them off their desk or whatever. I don't know the exact reason, and all of this is speculation, but my point is, it's likely not because you complained or made a stink, but because of someone new grading the order with different standards than the rest. And it sucks. The entire industry is absurd because they're under the impression that its somewhat subjective, when in fact it isn't (or shouldn't be). Most times, 9.5's are actually 10's, but they just don't want to give 10's out, for whatever reason, like maybe they have the same card in a 10 and don't want others to have one as well. This is because there's no accountability when it comes to the grade. They don't have to point out the exact spots on the card that caused it to lose points. Sub grades only give a little bit of info to help, but ultimately sometimes theres just no way to know why points were lost. It could've been the grader woke up with a hangover, or got cut off in traffic on the way to work, got lettuce on a sandwich and they hate lettuce, literally anything, and there isn't anything you can do about it when they take it out on your grades. It's why you can break a card out of a sealed case, resubmit it, and it get a whole different grade entirely, even by the exact same grader. It's just the risk you take when you get anything graded. And you've got to remember nothing you say or do is going to make them give a damn, because again, theres no accountability, its not going to effect their bottom line or make them lose business, and your best bet is to just let it go, no matter how much it sucks.