Vrishnak

The submission from the 23rd finally updated and is in route to me. @KaileeS CS

The submission from the 23rd is still showing no updates in transit. It has not moved from Package Received, Pending Package Acceptance in Sarasota. Again this is a graded submission being RETURNED from CGC back to me.

I have some books, X-Men #25, Wolverine #75 for example that could use a light press to get some of the defects out. Is it possible to send these in to CCS for pressing or will they get rejected immediately?

The submission from the 23rd is still showing in Sarasota with the above original status. However the larger shipment that was returned to me on the 29th has updated. I'm thinking since the 23rd return was one book it was easier to misplace. I'm going to talk to my local PO today to see if there's anything they can do on their end.

On 5/31/2024 at 1:19 PM, topcat54 said:

So I now see what you are seeing on my return shipment FROM CGC to me

Accepted

Shipment Received, Package Acceptance Pending

SARASOTA, FL 34237 

May 30, 2024, 4:25 pm

 

Pre-Shipment, USPS Awaiting Item

May 30, 2024

I now have 2 returns in this status. One from May 23rd, 1 from May 29th. Two more are in grading, but I called CS today to move them to FedEx even though I don't trust their service I can't gofor week(s) on end with no transit updates.

CGC are you able to reach out to or speak with your local USPS Sarasota team if there's an off chance this return is still at their facility? We're now at a week and it's still just showing no movement from Sarasota. @JuliaJ CS @KaileeS CS.

On 5/30/2024 at 12:09 PM, topcat54 said:

I had a few packages do this same thing.

I went to the post office and the po filed a missing mail report got my packages in 4 days.

Something you may want to try.

Tried that just now online and the website says I can only file a missing mail report once it's moved on from Pending package acceptance.

On 5/30/2024 at 10:10 AM, KaileeS CS said:

Hello @Vrishnak, thank you for contacting us. Hope you are doing well! I would be happy to help with your inquiry. The "ready for pick-up" message from USPS is a common error we see when a package is delivered, but the carrier misses the last scan. All packages are delivered by USPS directly to our offices, and we do not pick up any deliveries. 

Let me also share what happens when we receive your package. Carrier tracking may indicate that your submission has been received at our office; however, it can still take some time to reflect within our online submission tracking. All packages received move into an intake process where the contents are inventoried and compared against the submission form as validation before moving forward into the grading process. Should there be any discrepancy encountered with an item itself, a missing or extra item, or any other concern for that matter, our customer service team will reach out for clarification accordingly.

Please note the intake process can take upwards of 7-10 business days before the order will reflect within online submission tracking. This period is accounted for in the overall estimated turn-around time displayed at the point of the submission. If your box was labeled on all sides with "WK" for Walkthrough tier submissions, then it should be opened up sooner, usually within 1 to 3 days. 

If you have not already, you can confirm that we have scanned your package as received with the "Confirm Package Delivery" field HERE.

Please let us know if you have any additional questions.

Hello @KaileeS CS,

I appreciate the response, but this is not about a shipment to CGC. It's about a graded submission being shipped back to me via USPS which they collected from your team on the 23rd of May and has been in the above status since then. With CGC being the shipper, I thought perhaps you can contact USPS Sarasota and see if it's possible for them to get this moving.

Hello CGC,

Any updates on this?

On 5/30/2024 at 6:41 AM, Tec-Tac-Toe said:

Interesting, if I understand you correctly, that you have previously received USPS shipping status updates for RM. In my case, although I always submit status update requests to USPS on all shipments to me, as concerns CGC shipments the first update arrives when the box/es reach the distribution center and the second via USPS Informed Delivery that simply notes the tracking number and "package is arriving".

Still, despite more or less regular updates from FedEx when CGC ships my box via it, I far prefer USPS despite a much higher cost to ship because, unfortunately, in my area FedEx is horrendous (e.g., leaving boxes with neighbors despite someone always, always, being home; leaving boxes at houses several blocks away-has occurred three times; launching boxes onto the porch with few steps to climb; leaving boxes on the front path, by the front gate-both on the inside of it or on the steps leading to it, etc, etc.). As for delivering boxes several blocks away, our regular USPS mail carrier, when on duty, has twice taken the time to bring the boxes to me; she is, simply, a very hard working dedicated mail carrier who always goes above and beyond. When she was not on duty, I was very fortunate to be able to track the box down in two days-it was delivered to a house three blocks north of mine with a wholly different numeric address.

I stopped using the other guys because they only shipped back to me via FX. I live in a rural area. FX would just drop off the box wherever it was convenient, with as few steps as possible for them. I switched to USPS and a PO Box. Yea it forces me to visit my post office more, but it's much more secure imo this way then having FX just randomly leave my box on my property

On 5/29/2024 at 10:26 AM, Tec-Tac-Toe said:

As has been noted on this board, if your package was shipped USPS Registered Mail it may be in the transportation process but the status is not being updated by USPS. That has occurred with every CGC shipment I have had sent by RM, only receiving notification of delivery once it has reached my local USPS distribution center. After notification, it may take seven days before I receive the package; the box/es always secure and undamaged.

This isn't my first submission with CGC. Just the first that's sat at this status with no update for this many days. I'm sure it'll show up eventually. Was just curious if anyone else had books sent back on the 23rd via USPS and if they were showing the same status.

Hello,

Posted this in another part of the forum and was asked to post here. Basically I use USPS for my return shipping for my graded submissions since they go back to my PO Box. I feel it's more secure than FX just dropping off my returns without a signature at my front door. So CGC shipped my submission 4416853 on May 23rd. It's been "Shipment Received, Package Acceptance Pending" with USPS Sarasota since then with no updates. Is there anything CGC CS can help on their end?

On 5/29/2024 at 8:55 AM, CGC Mike said:

Hi

I recommend starting a thread in this forum.  A customer service rep will be able to assist you with any concerns.

https://boards.cgccomics.com/forum/23-ask-cgc/

Mike

Thanks @CGC Mike, will do.

On 5/29/2024 at 8:37 AM, flchris said:

But CGC uses FedEx to ship outbound back to submitters, not USPS. The status in the title suggests inbound to CGC. 

Edit: Guess I'm not sure what you're asking or seeing the correlation between your inbound package to CGC via USPS and others receiving back their submissions.

I use USPS to ship back to my PO Box. I don't use FX for my returns so my subject title is accurate. CGC offers both options depending on which address you're returning to. PO Box, USPS, Any others FX.

On 5/29/2024 at 7:41 AM, Fat Izzy said:

They've only been open 2 business days since they received it. You've got to have more patience than that sheesh.

And do you realize that CGC's P.O. box is inside their facility?

@Fat Izzy

I'm talking being shipped back to me after grading. Not inbound to CGC to be graded.

Hey all,

Did CGC send anyone else's books back on the 23rd of May? My submission has been pending this status since 4:28pm on May 23rd in Sarasota. According to the USPS FAQs this means they received a large number of parcels and haven't worked on breaking down and scanning. Is there anything CGC can do to help?

On 5/22/2024 at 3:16 PM, JuliaJ CS said:

Hello @Vrishnak, thanks for reaching out. Happy to help! The "ready/available for pick-up" message from USPS is a common error we see when a package is delivered, but the carrier misses the last scan. All packages are delivered by USPS directly to our offices, and we do not pick up any deliveries. I confirmed that we have this package safely stored at our offices and in queue for intake. The intake process can take upwards of 7-10 business days before the order will reflect within online submission tracking. This period is accounted for in the overall estimated turn-around time displayed at the point of the submission!

CGC Comics | Confirm Tracking Delivery

Hello @JuliaJ CS,

Thank you for the info. One more thing to add to the if this then that list.

Hello CGC,

My latest submission has been showing "Available for Pickup" since 7:36pm on Monday, May 20th.

Tracking# 9410836105536064575673.

I realize that the PO Box is at CGC, but it appears this arrived after close of business. When will this be collected from 1661 Ringling Blvd?

@JuliaJ CS

Thank you for getting back to me. I just tried to print again and it's working.

Weird posting this but maybe it's an issue on CGCs end. Each time I click on print packing slip it opens a new window like always with the spiny wheel then I get a grey screen, with no packing slip. I've tried in different browsers and restarted my pc.

On 4/15/2024 at 9:57 AM, AllisonC CS said:

Hello @Vrishnak,

Thank you for reaching out. We have received the package at the facility. Please note that the intake process can take upwards of 7-10 business days before the order will reflect within online submission tracking. This should be entered into the system soon for you. Let us know if you have any concerns.

Hello @AllisonC CS

Thank you for responding. Wouldn't yesterday the 15th be the 10th business day? Can you say when it was officially received so I know when the 7-10 days began?

On 4/12/2024 at 7:50 AM, CGC Mike said:

Hi

Based on your post yesterday, I  am guessing they might be opened today?

Anyhow, this thread is now in the Ask CGC section so, someone should be around today to verify.  

Mike

@CGC Mike Hopefully it will be opened today. Guess we'll find out.

Thank you for the assist as always.

@CGC Mike

Hello again,

Is there any updates available on when packages delivered on the 1st of April will be opened?

On 4/11/2024 at 4:10 PM, workingdog said:

@Vrishnak

Check this post out.  I don't what the heck CGC is doing when it comes to opening their mail ...

https://boards.cgccomics.com/topic/534388-orders-not-showing-up-in-submission-tracking/?do=findComment&comment=13150158

 

Not good at all. I usually wait till the CC is charged before I send in my next sub.

On 4/11/2024 at 8:48 AM, workingdog said:

I am in the same boat as you.  Had two submissions in two different packages arrive on 4/1 and were scanned in on 4/2.  Neither have yet to post in my Submission Tracking.

https://boards.cgccomics.com/topic/534388-orders-not-showing-up-in-submission-tracking/

 

Thank you for that link Workingdog. Puts my mind at ease some.