BeebMoosh

On 11/8/2021 at 9:19 PM, bgreske said:

FYI.  They are still using the old brown divider packaging even though it's a known fact that it damages the cases.  

Bulk received 4/24 delivered today.  1/3 was in a box with the old packaging and at least 2 of my cards are damaged from it.  I stopped looking after that because it is so unbelievably frustrating that CGC thinks there is a world where it's ok to use up stock of old packaging that they 100% know causes damage.

Completely unacceptable. 

I've had this happen numerous times. Take photos and contact CGC ASAP. They'll set you up with instructions on what to do and return shipping so the cards can be recased.

I contacted CGC when I got my cases back damaged and sent them back to be re-cased. It's been 30 days since they received them. Still "scheduled for grading". Madness that I had to wait as long as I did to get them back the first time. But now, they cheap out on their packing materials and now I'll probably be waiting another 90 business days.

Just an update: CGC has had the first order of damaged cards that I sent back for over a month now and still in Received/Scheduled for Grading. 

Is anyone else having an issue with their graded cards coming back with scraped and scuffed cases? I had an order of 9 cards recently returned and of the 9, 7 of the cases were damaged. I contacted customer service who was super friendly and helpful and instructed me to send them back so CGC can rehold them. It's been almost a week now since they were received and they're still "Scheduled for Grading". No clue when I'll get those cards back. And now, I get an order of 12 cards back and immediately, after taking them out of the box, see heavy damages to 3 cards (including a chipped corner!!) and upon further examination, realized that they all have scratches and scuffing on the cases. I highly doubt the cards are leaving the CGC facility this way. They're damaged while in transit back to customer. I am super disappointed that I will have to return these, too. I read in another post that CGC did extensive ship-testing and the new boxes perform better than the old ones, but that doesn't seem to be the case for me. The cards should be packed safe and secure enough to be able to sustain a 5 mile, 50 mile, 500 mile, or in my case 2500 mile trip back to the customer in the exact same condition it left in. 

The damages are hard to capture with a camera, but here are videos of the damage I mention. The darker looking areas on the backs of the cards are damage. https://imgur.com/a/IsfYu58

Just to update this thread, as of last week, it appears they are still overcharging. Make sure you compare you invoices to theirs when you receive your cards! 

Just got some slabs back and same thing happened to me. Did you reach out to customer service? If so, what was their response?

Order 1

Express w/ subs + Standard w/ subs

Delivered: 4/7

Received: ?

Order 2

Express w/ subs + Standard w/ subs

Delivered: 4/9

Received: 4/12

Express Scheduled for Grading: 4/19

Express Finalized/Shipped: 4/30

Standard Scheduled for Grading: 5/10

Standard Finalized: ?

Order 3

Standard w/ subs

Delivered: 4/14

Received: ?

Order 4 

Standard w/ subs + Standard + Economy + Bulk

Delivered: 4/22

Received: ?

Order 5

Bulk

Delivered: 4/28

Received: ?