You read my mind about the class action suite, i wonder what cost are to start one but bet you i got it. Last time customer service was very rude, very unbelievable like if you cant handle the pressure your in the wrong business lady, yes it was a lady. After my last submission ill be about $9k into grading with this company and yet i got treated like just for calling and telling them to send me cards back with one particular card not graded due to them not having the thicker slab, and omg lady was so annoyed with me i dont mind price increase even though the market for the cards is very low at the moment seems like not even 50% of PSA worth of equivalent. But when you've invested heavily into the brand and have an experience like that well thats just a slap to the face. And im not one to turn the other cheek.