NolanMB

Hi there - I recently placed an order for bulk grading but have yet to ship out my cards. I found a few more cards I forgot I had that I'd also like to submit, so I'm wondering if it's possible to add them to my submission before I send them out. If so, how would I go about doing that/generating a new packing slip? Thanks!

On 7/22/2021 at 3:08 PM, kreativemente said:

I've had a few Express submissions so far and it is normal. Its pretty random to be honest. I've had Express submissions in that phase for 2 weeks, sometimes its been 2 days. Not sure if its just internal timelines that are congested and thats the closest status they can put.

 

@NolanMB I haven't had that issue with accounts being on hold though. Is there a separate status for that?? Or was it just there for a long while and you called after to see what was up and they told you that at that point??

Nope, not a separate status. I would have had no idea had I not reached out about my sub. No notification from them and my card was charged for the order like a week earlier so...

Yeah, my express order has been in Grading/Quality Control for well over a week. I reached out about it because I was thinking about arranging a mail hold while I'm out of town later this month, and when I did they told me there was an accounting hold on my order even though my card had already been charged (my membership credit also was not applied but that's a separate issue). They told me it was sorted a couple days ago but still no movement. 

This is my first order with CGC that's gone this far (others are standard/economy), and I have to say I'm less than impressed. I've seen a lot of others post about similar delays with express recently too. Dunno how they can lower their quoted turnaround for express when it will take me and others a month to get their cards back. Still, not really upset about it since it's much faster and cheaper than other options during this whole grading frenzy. PSA is probably even more of a ****show right now. 

On 7/20/2021 at 9:01 AM, bgreske said:

Call them and make sure there aren't issues.  Mine was stuck because of a "payment issue" which they solved by clicking a button.  I would have never known it was held up.

Same with an express order of mine, even though my card was charged. Customer service/accounting was good about sorting it out but I would have no idea unless I reached out. Ideally CGC would be more proactive about notifying you of things like this though because my order is way past quoted TaT 

33 minutes ago, mattisgoku said:

Maybe someone on here can help answer something for me. If my submission is supposed to be in Encapsulation for over a few days now...that would mean it was all graded correct? So then...the grades should be available to view for that submission...right? I don't want to spoil all of them don't get me wrong, I just check to see if they are at least in there and everything.

I believe that grades aren't finalized until quality control is finished. Your cards have probably been assigned an initial grade pending confirmation in QC, so I don't think it makes sense to have grades available for viewing given that they can (rarely) change in a later stage of the process.