if a person isn't a paid member?

[Littleweasel]

if a person isn't a paid member can they still send in already graded comics to get a new label if the the label is either mis labeled or the old style label, and can they also send them in for a new cases if the case has been cracked?

 

and one other question, does it cost to have get new label if it either mis-labled or just the old style?

[mschmidt]

It doesn't matter whether you're a collector's society member or not - CGC provides re-labelling/re-holdering services for everyone.

 

With that said, if the label is wrong, CGC will do a new label for free. Just send the book to them with a description of the problem.

 

If it's an old school label & you want a new label on it, you'll have to pay to have it re-holdered (which is $11/book) - which is also the case if the CGC holder is cracked.

[mschmidt]

And, oh, one would assume that if CGC made an error on the label, you'd be put in the special priority line to get it fixed as soon as possible - that's not the case, though.

 

Last CGC batch I received had 2 books with incorrect labels - I sent them back to the CGC the next day - and it took them a month to get the fixed books back to me again

[Littleweasel]

thx for the response, as for how fast it would take to get them back i'm not to concered if it takes a month to get them as long as i get them back in good shape with the correct label