Question about grading

[Dmac538]

If you submit a book to CGC for grading, and you sell the book online, and the customer is not happy about the grade, who is responsible if they want to action against you? Sorry for the long question. Also there was a large scan and a no return policy.

[drbanner]

It's all between you and the customer and what the stated return policy is upfront...CGC is out of the picture.

[divad]

Have them send the book back. When you get it, issue a refund - simple.

[rob_react]

If you submit a book to CGC for grading, and you sell the book online, and the customer is not happy about the grade, who is responsible if they want to action against you? Sorry for the long question. Also there was a large scan and a no return policy.

 

To my mind, no one is really "responsible" if the buyer disagrees with CGC's grade. Inherent in that transaction, especially with the "no return" policy, is the idea that CGC's grading is a known quantity. An opinion about the THIRD PARTY grading shouldn't reflect on the transaction.

[rob_react]

Have them send the book back. When you get it, issue a refund - simple.

 

On a CGC book with a no return policy because the buyer disagrees with CGC's grading? That's a nightmare, pay for CGC's services and then assume responsibility for their perceived mistakes.

[divad]

Have them send the book back. When you get it, issue a refund - simple.

 

On a CGC book with a no return policy because the buyer disagrees with CGC's grading? That's a nightmare, pay for CGC's services and then assume responsibility for their perceived mistakes.

 

Yes. Repeat business is the only way to go. I give refunds for ANY reason. Good will goes a long way. My eBay rating is 699 with over 1400 positives (multiple sales to existing clients), and about 20% of my total sales are private.

 

Out of roughly 1800 sales in the last two years, I have had only one return.

[uclapeterg]

I completely agree. I will refund for any reason.

[rob_react]

Have them send the book back. When you get it, issue a refund - simple.

 

On a CGC book with a no return policy because the buyer disagrees with CGC's grading? That's a nightmare, pay for CGC's services and then assume responsibility for their perceived mistakes.

 

Yes. Repeat business is the only way to go. I give refunds for ANY reason. Good will goes a long way. My eBay rating is 699 with over 1400 positives (multiple sales to existing clients), and about 20% of my total sales are private.

 

Out of roughly 1800 sales in the last two years, I have had only one return.

 

I understand all of that. Your selling C.V., while impressive, isn't really an issue. I myself, with a gazillion sales and a buttload of whatevers, accept returns on everything for any reason except for CGC graded books. Answering for Steve B. and the crew's opinions is not something I'm willing to do.

[divad]

I understand all of that. Your selling C.V., while impressive, isn't really an issue. I myself, with a gazillion sales and a buttload of whatevers, accept returns on everything for any reason except for CGC graded books. Answering for Steve B. and the crew's opinions is not something I'm willing to do.

 

Rob - always the eloquent one. I don't think it hurts to give a refund - it's only a sale. You can get your eBay and PayPal fees back. Chances are, the book is still worth more than what the unhappy buyer paid for it.

[FFB]

Have them send the book back. When you get it, issue a refund - simple.

 

On a CGC book with a no return policy because the buyer disagrees with CGC's grading? That's a nightmare, pay for CGC's services and then assume responsibility for their perceived mistakes.

 

Yes. Repeat business is the only way to go. I give refunds for ANY reason. Good will goes a long way. My eBay rating is 699 with over 1400 positives (multiple sales to existing clients), and about 20% of my total sales are private.

 

Out of roughly 1800 sales in the last two years, I have had only one return.

 

I understand all of that. Your selling C.V., while impressive, isn't really an issue. I myself, with a gazillion sales and a buttload of whatevers, accept returns on everything for any reason except for CGC graded books. Answering for Steve B. and the crew's opinions is not something I'm willing to do.

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

[nik]

Hopefully if you were the seller, you should have disclosed that.

But who the heck reads descriptions anymore everyone only looks at the Number on the top left

[OldGuy]

I completely agree. I will refund for any reason.

 

That's my policy.

[rob_react]

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

 

That's a different story, but I wouldn't feel comfortable selling a book with slab damage in the first place.

[FFB]

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

 

That's a different story, but I wouldn't feel comfortable selling a book with slab damage in the first place.

 

What if it suffers slab damage in the mail when you mail it to me?

[divad]

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

 

That's a different story, but I wouldn't feel comfortable selling a book with slab damage in the first place.

 

Oh, I don't know - I'm pretty comfortable about this one! ASM #121

 

It depends on the extent of damage, I guess.

[OldGuy]

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

 

That's a different story, but I wouldn't feel comfortable selling a book with slab damage in the first place.

 

What if it suffers slab damage in the mail when you mail it to me?

 

Then it's your problem and if the damage affects the book then I hope for your sake you bought insurance.

[divad]

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

 

That's a different story, but I wouldn't feel comfortable selling a book with slab damage in the first place.

 

What if it suffers slab damage in the mail when you mail it to me?

 

Then it's your problem and if the damage affects the book then I hope for your sake you bought insurance.

 

Sorry to burst your bubble OG, but just try explaining "slab damage" to a Post Office official!

[FFB]

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

 

That's a different story, but I wouldn't feel comfortable selling a book with slab damage in the first place.

 

What if it suffers slab damage in the mail when you mail it to me?

 

Then it's your problem and if the damage affects the book then I hope for your sake you bought insurance.

 

Note to self: Don't bid on Old Guy's auctions.

 

Sorry, but mail damage (as opposed to mail loss) is the fault and responsibility of the seller, in my opinion. Neither I, nor the post office, is responsible for poor packaging that allows a book to be damaged in transit.

[OldGuy]

 

What about books with slab damage where the slab damage isn't visible because of a small or cropped or fuzzy scan?

 

That's a different story, but I wouldn't feel comfortable selling a book with slab damage in the first place.

 

What if it suffers slab damage in the mail when you mail it to me?

 

Then it's your problem and if the damage affects the book then I hope for your sake you bought insurance.

 

Sorry to burst your bubble OG, but just try explaining "slab damage" to a Post Office official!

 

Like I said, not my problem if it happend in the mail.

[uclapeterg]

I understand all of that. Your selling C.V., while impressive, isn't really an issue. I myself, with a gazillion sales and a buttload of whatevers, accept returns on everything for any reason except for CGC graded books. Answering for Steve B. and the crew's opinions is not something I'm willing to do.

 

Rob - always the eloquent one. I don't think it hurts to give a refund - it's only a sale. You can get your eBay and PayPal fees back. Chances are, the book is still worth more than what the unhappy buyer paid for it.